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About the Organisation
Standard Bank Group is a leading African financial services organization, offering a full range of banking and related financial services. It focuses on connecting Africa to the world and ensuring sustainable growth for its clients, employees, and the communities it serves.
Officer, Customer Liaison (Level 1) job at Standard Bank Group | Apply Now
Northern Cape, South Africa
Standard Bank, founded in 1862, is one of South Africa's oldest and largest financial institutions. With its headquarters in Johannesburg, the bank plays a significant role in the African continent's economy. It offers a wide range of services, including personal and business banking, corporate and investment banking, wealth management, and more.
Standard Bank is known for its extensive branch network across South Africa and its presence in over 20 African countries. The bank’s commitment to innovation is evident in its digital banking solutions, which provide customers with convenient, secure ways to manage their finances.
Are you looking for Bank jobs in South Africa 2025 today? then you might be interested in Officer, Customer Liaison (Level 1) job at Standard Bank Group
Full Time
Deadline:
31 May 2025
Job Title
Officer, Customer Liaison (Level 1) job at Standard Bank Group
Standard Bank Group
Job Description
The role involves welcoming and directing customers efficiently within the branch, ensuring that each customer is allocated to the appropriate department or service based on their needs. It requires managing reception activities with a high level of professionalism and adhering to ethical standards. The Officer must monitor customer flow, document facts accurately, and help in query management while delivering excellent client service and following prescribed banking procedures.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ONLINE APPLICATION ONLY!
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How to Apply
Provide reception services at the branch entrance.
Identify customer needs quickly and accurately.
Allocate and direct customers to appropriate service areas.
Maintain accurate records of customer visits and allocations.
Assist with enquiries and manage queries effectively.
Uphold high standards of integrity, ethics, and professionalism.
Support branch operations by ensuring smooth customer flow and service delivery.
Follow documented banking procedures and contribute to service improvements.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications:
Minimum: NQF Level 5 qualification.
Experience:
1–2 years' experience in branch banking and administration.
Exposure to client enquiries and query management in a banking environment.
Behavioural Competencies:
Documenting Facts
Embracing Change
Following Procedures
Interacting with People
Interpreting Data
Technical Competencies:
Knowledge of Banking Processes and Procedures
Client Servicing Skills
Customer Reception and Channelling
Product Knowledge in Consumer Banking
