.jpeg)
.png)
Share this Job
Member Success Manager - Arabic Speaking job at Ten Lifestyle Group | Apply Now
Remote, OR, USA
Full Time
Are you looking for Remote Administrative jobs in 2025 today? then you might be interested in Member Success Manager - Arabic Speaking job at Ten Lifestyle Group
About the Organisation
Ten Lifestyle Group is a global luxury concierge service catering to High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients. The company provides personalized lifestyle and travel services using a combination of proprietary technology and expert concierge professionals. As a Certified B Corporation, Ten Lifestyle Group is committed to making a positive social and environmental impact.
Job Title
Member Success Manager - Arabic Speaking job at Ten Lifestyle Group
Ten Lifestyle Group
Job Description
The Member Success Manager ensures the effective resolution of complaints while upholding Ten Lifestyle Group ’s service standards. The role involves managing member feedback, supporting operations, and collaborating with internal teams to enhance customer experience. Additionally, the manager will act as a point of escalation for corporate complaints and provide coaching on feedback resolution. The ideal candidate is highly organized, detail-oriented, and fluent in both English and Arabic.
Duties, Roles and Responsibilities
Service Delivery
Handle new and escalated complaints from members efficiently.
Own and successfully resolve complaints in line with corporate Service Level Agreements (SLAs).
Record and track all complaints within the reporting framework.
Ensure fair, member-focused outcomes for all complaints.
Identify trends from complaints and propose service enhancements.
Provide guidance and coaching to lifestyle managers and team managers on complaint resolution.
Client Services
Serve as a key contact for client services in resolving issues.
Act as an escalation point for corporate-related complaints.
Attend client meetings and present customer service performance reports.
Training and Support
Assist in coaching and training teams on best practices in member success management.
Support operations by ensuring efficient complaint resolution procedures.
.png)
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Education & Experience
Minimum of a high school diploma (Further education in a relevant field is an advantage).
Proven success in member success management or complaint resolution.
Experience in the travel, concierge, or luxury service industry is a plus.
Skills & Abilities
Fluency in English and Arabic (spoken and written) is mandatory.
Excellent communication and negotiation skills.
Strong problem-solving and decision-making abilities.
Ability to handle confidential matters with discretion.
Customer-focused mindset with a passion for delivering exceptional service.
Proficiency in Microsoft Office (Excel, Word) and CRM tools.
Ability to work independently and under minimal supervision.
Strong time management and organizational skills.
Business acumen and the ability to optimize processes.
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply, please click on the "Apply" button below.
