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Full-time
Manager Technology Services Job at RwandAir Ltd
RwandAir Ltd
Job Description
The role will be responsible for all the RwandAir Infrastructure items. This includes Network, Servers, Storage, Telephony, Security appliances, platforms, databases, IT Support desk. Airline Systems, Licenses management. In order to keep cost manageable, the planning and operations function are within the same units. There would always be need of expert advice and such advice is best done by having a standing agreement with a suitable service provider who can provide expert guidance as well as expert resources to assist in execution.
Duties, Roles and Responsibilities
- Design, establish, and support ICT infrastructure including hardware, networks, storage, servers, and databases for airline systems.
- Design and enforce secure user access to RwandAir’s IT infrastructure.
- Develop and implement efficient backup and failover systems to ensure continuity in case of system failures.
- Devise and implement up-to-date IT-based communication systems, including Call Center Omni-Channel solutions.
- Oversee and manage IT helpdesk support for airline systems, including but not limited to 1A PSS and BRS systems.
- Oversee and manage general helpdesk support for end users.
- Conduct proactive needs assessments to identify emerging and innovative IT infrastructure requirements.
- Collect and analyze system performance and reliability statistics, producing relevant reports.
- Administer Linux operating systems.
- Administer Microsoft Windows systems.
- Manage Microsoft applications, including Active Directory, MS Exchange Server, and collaboration tools.
- Manage and administer NetApp storage systems.
- Oversee backup administration and VM replication between primary and secondary sites.
- Determine the lifespan and replacement cycles of IT-related equipment to ensure efficiency and optimal utilization.
- Prepare weekly and monthly infrastructure reports for the Director of IT.
- Engage and collaborate closely with external IT infrastructure service providers to enforce SLA compliance.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Interested candidates should submit the following documents:
- An application letter addressed to the Chief HR & Administration Officer;
- A recent Curriculum Vitae (CV);
- Copies of notarized Degree/Diploma certificates;
- Relevant professional certificates;
- Copies of academic papers/transcripts;
- A photocopy of a valid Passport or National ID;
- Contact details of three referees.
The deadline for submitting application documents (PDF format only) is January 12, 2026.
Applicants should apply online via the Apply Button below
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