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Mail Room Supervisor job at U.S Embassy
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Kampala, Uganda
Full-time
About the Organisation
The U.S. Embassy in Kampala operates as a key diplomatic hub in East Africa, supporting a wide range of initiatives aimed at fostering bilateral relations between the United States and Uganda. It serves as a platform for promoting American values, interests, and policies in the region while engaging in robust diplomatic dialogue with Ugandan government officials and civil society leaders. The Embassy's consular section provides essential services to U.S. citizens and visa applicants, ensuring the smooth facilitation of travel and assistance during emergencies. Additionally, it hosts cultural events, educational exchanges, and outreach programs that contribute to mutual understanding and collaboration between the peoples of both nations. Through development assistance programs, the Embassy supports Uganda's efforts in areas such as health, education, and economic development, aiming to enhance stability and prosperity in the region.
Job Title
Mail Room Supervisor job at U.S Embassy
U.S Embassy
Job Description
The U.S. Mission in Uganda is seeking eligible and qualified applicants for the position of Mail Room Supervisor.
The work schedule for this position is:
• Full Time, 40 hours per week
Start date: Candidate must be able to begin working within a reasonable period of time following receipt of agency authorization and/or clearances/certifications or their candidacy may end.
Supervisory Position: Yes.
Duties and Responsibilities
Under the supervision of Diplomatic Technology Office, manages all unclassified pouch and diplomatic mail operations at the mailroom, supervising and rating three (3) Mail Clerks who support all mailroom functions. Serves as primary local liaison with airport authorities, and mail handling contractors.
Sorts and distributes mail, processes incoming diplomatic pouches, and prepares diplomatic pouches for dispatch. Responsible for transportation, safeguarding, receipt, and delivery of all incoming and outgoing DPO mail and unclassified diplomatic pouches. Maintains all required paperwork.
Ensures all security standards are met for proper storage and handling of DPO accountable mail, DPM registered, certified and pouch material.
Provides guidance to all offices authorized to use DPO and pouch services. Tracks and is accountable for all funds issued to the mailroom.
Ensures all BPA contracts are kept up-to-date and tracks and updates the mailroom Franking machines required for official postage.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications and Competencies
Requirements:
EXPERIENCE: Minimum of two years in external or internal customer service where tasks included, problem solving and mail handling or other related clerical experience, plus one year of supervisory or team lead experience are required.
JOB KNOWLEDGE:
Thorough knowledge of standard office practices.
Knowledge of Department of State Diplomatic Post Office and host country post regulations and procedures; knowledge of local post offices, airport, and train facilities, as well as a local courier system; good understanding of Mission’s organization, function, personnel, and practices of the agencies to which mail service is provided.
Familiarity with Embassy physical layout and locations of individual personnel.
Have a basic understanding of the Vienna Conventions and other international treaties regarding diplomatic shipments.
Evaluations: (This may be tested)
LANGUAGE:
English Level IV (fluent) is required.
SKILLS AND ABILITIES:
Must show ability to supervise and manage staff effectively.
Excellent interpersonal and customer service skills, including ability to calmly handle customer complaints up to the Executive level.
Strong computer skills including typing skills and accurate data entry into web applications, with knowledge of the Microsoft Office Suite (Excel, Word, and Outlook).
Must possess a valid driver’s license.
Must be willing to work flexible hours, if required.
Must be able to lift 70 pounds and safely move up to 250 pounds with assistance from coworkers or use of mechanical devices.
Qualifications: All applicants under consideration will be required to pass medical and security certifications.
EQUAL EMPLOYMENT OPPORTUNITY (EEO):
The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
Required Documents:
In order to qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.
Copy of Orders/Assignment Notification (or equivalent)
Ordinary & Advanced Secondary Education Certificates.
Valid driver’s license.
Proof of citizenship
DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
SF-50 (if applicable)
How to Apply
All candidates must be able to obtain and hold a Local Security Certification or Public Trust clearance.
All applications must be submitted online. Applicants shall be required to register under the careers page for U.S. Embassy Kampala following instructions on the link below:
https://ug.usembassy.gov/embassy/jobs/
2. For further assistance call 0414-306001
3. 3. You will receive confirmation of registration and proceed to apply.
4. On completion of this process, you will receive an auto response via your email.
What to Expect Next: Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.
For further information: the complete position description listing all the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources office.
Thank you for your application and your interest in working at the U.S. Mission in Uganda.
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