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Lead – Customer Success job at Zenoti | Apply Now
Remote Tiger Inc, Ivy Lane, Greenbelt, MD, USA
Full Time
Are you looking for Remote Administrative jobs in 2025 today? then you might be interested in Lead – Customer Success job at Zenoti
About the Organisation
Zenoti is a leading cloud-based software provider for the beauty and wellness industry. Their all-in-one platform enables businesses to manage appointment bookings, point-of-sale (POS), CRM, employee and inventory management, marketing programs, and more—all through a comprehensive mobile solution. Zenoti serves over 30,000 salons, spas, medspas, and fitness studios across 50+ countries, including major global brands. The company has achieved unicorn status with a valuation exceeding $1 billion and continues to be recognized as a top-tier employer and innovator in the tech space.
Job Title
Lead – Customer Success job at Zenoti
Zenoti
Job Description
As a Customer Success Manager at Zenoti, you will act as a trusted advisor to clients, providing guidance on product use, business strategies, and growth opportunities. You will be responsible for customer advocacy, product adoption, and ensuring clients realize long-term success through the Zenoti platform. Your role involves a blend of relationship management, technical acumen, strategic thinking, and cross-functional collaboration.
You will use customer insights and data analytics to drive retention, identify expansion opportunities, and continuously enhance the customer experience. This position is ideal for a professional with strong interpersonal skills, a passion for technology, and a desire to make a measurable impact in the beauty and wellness industry.
Duties, Roles and Responsibilities
Develop strong customer relationships to understand business needs and drive value.
Act as a product expert, guiding clients in adopting Zenoti’s platform effectively.
Analyze customer issues and create strategic solutions to enhance satisfaction.
Use data insights to support customer retention and identify upsell opportunities.
Lead client conversations with confidence and influence key stakeholders.
Collaborate with internal teams (sales, product, marketing, support) to enhance customer experience.
Manage multiple client accounts, balancing priorities with clear communication.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Required:
Strong technical aptitude and eagerness to learn the Zenoti platform.
Proven problem-solving and analytical skills.
Data-driven mindset with the ability to interpret insights for decision-making.
Confident communicator with strong influencing abilities.
High emotional intelligence and customer-first mindset.
Excellent organizational and time management skills.
Experience working cross-functionally with internal stakeholders.
Preferred:
Experience in SaaS, technology, or customer-facing roles.
Background in wellness, beauty, or fitness industries.
Familiarity with CRM tools and data analytics platforms.
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply please click the “Apply” button below.
