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Job Type Full Time , Onsite Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field ICT / Computer   What You’ll Actually Be Doing Keep the Lights (and POS) On Own first- and second-line support across POS, ERP, pharmacy systems, and inventory platforms Ensure card payments, barcode scans, and receipt prints work every single time Support store openings with clean system rollouts Debug Like a Pro Diagnose root causes — not just restart-and-pray fixes Troubleshoot hardware, network, and software issues with structured thinking Escalate smartly to vendors with clean issue logs and clear articulation Reduce repeat incidents through pattern recognition Own the Network Layer Maintain LAN/WAN connectivity across branches Configure routers, switches, firewalls, and Wi-Fi access points Ensure CCTV and basic security infrastructure stay online Validate backups and recovery protocols4. Hardware & Asset Discipline Deploy and configure desktops, laptops, printers, scanners, and peripherals Maintain a clean, up-to-date IT asset register Track warranties, licenses, and renewals  Standardize device configurations across branches Protect the Stack Enforce password and access control discipline  Maintain endpoint protection and antivirus compliance  Support data protection and basic cybersecurity controls Minimize exposure, reduce risk, tighten systems What We’re Looking For Degree in IT, Computer Science, or related field 2–4 years hands-on IT support experience (retail or healthcare is a plus) Experience with POS and ERP environments Strong networking fundamentals (TCP/IP, DNS, DHCP — you speak fluent packets) Comfort in Windows environments and basic server management Vendor coordination experience CompTIA A+, Network+, or Microsoft certifications are a bonus; but practical troubleshooting skills matter more. (adsbygoogle = window.adsbygoogle || []).push({}); Check how your CV aligns with this job