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Job Summary
Job Title:
IT Support Officer
Employer:
Amazima Ministries
Location:
Country:
Contract Type:
Full-time
Job Category:
Information Technology Jobs
Number of Positions:
1
Deadline:
Wednesday, 10 April 2024
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IT Support Officer job at Amazima Ministries | Apply Now
Kampala, Uganda
Amazima School is dedicated to providing high-quality education to children in Uganda, with a special focus on empowering students to become future leaders, changemakers, and problem-solvers in their communities. Renowned for its commitment to academic excellence and holistic development, the school has earned recognition for its impactful programs, which blend strong academic curricula with social and emotional learning.
Amazima fosters a positive and supportive work culture that values collaboration, continuous learning, and the well-being of its staff, offering professional development opportunities and a nurturing environment. The school has evolved from a small educational initiative to a widely respected institution, expanding its reach to include a diverse student body. Innovation in education is at the heart of Amazima's approach, as it incorporates creative teaching methods, community-based learning, and sustainable practices to provide a well-rounded educational experience.
With a commitment to serving the local community, the school operates with core values of integrity, compassion, respect, and excellence. In line with its corporate social responsibility efforts, Amazima School engages in various community development projects, aiming to improve access to education and support local families. For more information, visit their website at www.amazimaschool.org.
Are you looking for Information Technology Jobs in Uganda 2024? If yes, then you might be interested in IT Support Officer job at Amazima Ministries
Full-time
Deadline:
10 Apr 2024
IT Support Officer job at Amazima Ministries
Amazima Ministries
Job Description
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
The IT Support Officer is supervised by IT Manager and he/she will work with other members of the IT Team to manage the IT infrastructure (servers, storage and network support), client systems (desktops, printers, laptops and pad devices), and end-user support across our two campuses of Njeru and Buziika. The nature of the work requires an individual who is service-oriented, organized and prioritize tasks well. This position will require the ability to interact with diverse end-users and technical staff as well as being able to resolve technical issues.
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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Help maintain the School’s IT system and infrastructure including Networks, Servers, File servers, and Internet.
Install new software, updates, and anti-viruses on all computers and awareness of all dates for Installations
Set up new users’ accounts and profiles and deal with password issues for both students and staff.
Provide technical IT support to the teaching and research functions of the School
Install and configure computer hardware operating systems and applications.
Troubleshoot system and network problems, diagnosing and solving faults, and sort out ICT related problems/ or where necessary escalate to IT Supervisor.
Identify, manage and supervise external vendors in the delivery of contracted work.
Ensure regular servicing and maintenance of all Amazima’s Back-ups, Printers, Laptops, UPSs as per an ICT asset count
Maintain an Inventory of all ICT equipment for offices handled and keeping an updated register
Support the procurement of IT equipment; providing specifications upon request (assessment of needs, drafting technical specifications, and advice during the evaluation of quotations)
Test and evaluate the new technology, and support the roll-out of new applications
Manage the CCTV systems to ensure high availability of atleast 95% uptime and operation and provide support to recover footage if needed.
Perform any other ICT related duties that may be assigned by the IT Supervisor.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Must be a committed Christian who is in full agreement with the Statement of Faith of The Amazima School.
Bachelor’s Degree in Information Technology, Computer Science, Engineering or related field
Any IT certifications such as CCNA, MCTS, ITIL is a plus.
2+ years experience in a busy IT environment managing hybrid systems (Windows, Mac OSx and Linux)
Knowledge and experience working with Windows server and Active directory a plus.
Experience designing and maintaining networks and working knowledge of firewalls (sophos), Mikrotik routers, Ubiquity gears/Switches, WLAN etc.
Working knowledge of Virtualization technologies such as VMware ESXi or Hyper-V.
Knowledge of the workings of CCTV Surveillance equipment
Experience repairing IT equipment (desktops, laptops, printers, projectors)
Good knowledge of software and database applications and ability to work with new innovative tools
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
