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IT Manager Job at Eusbett Hotel
Eusbett Hotel
Job Description
Eusbett Hotel is seeking a skilled IT Manager to oversee the technical infrastructure and coordination of hospitality software vendors. The role focuses on managing network configurations, server maintenance, and system troubleshooting to ensure seamless guest services. The ideal candidate will be responsible for implementing IT policies, disaster recovery processes, and preventive maintenance schedules.
Duties, Roles and Responsibilities
- A warm personality, attentive, and smartly presentable.
- Committed to delivering high levels of customer service.
- Responds courteously and efficiently to queries and problems from guests and system users.
- Ensures the cleanliness of all data equipment and computer rooms.
- Must be a self-starter, alert, energetic, responsible, and flexible.
- Responsible for the smooth functioning and coordination of vendors for Guest Internet, Property Management Systems – PMS, Point of Sale – POS, IPTV, Telephony systems, and other software vendors.
- Ability to troubleshoot hardware and software problems.
- Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, CCTV Surveillance, Cable/IP TV systems, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
- Should be capable of doing Root Cause Analysis on a problem.
- Must know the Network fundamentals, general network setup, and device configuration.
- Good knowledge of server hardware, Disk storage technology, and I/O devices.
- Skilled in the usage of system-level profiling tools and network monitoring systems to aid in application performance profiling (iostat, Nagios).
- Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall, CCTV, IP/Cable TV, Card Access Control, and VPN applications.
- Background in highly available systems and image capture/management systems.
- Extensive knowledge of Active Directory, Management, and Implementations.
- Prepare and implement Preventive Maintenance Schedule for all IT hardware and software.
- Manage leadership in the establishment of project scope, technical strategy, cost, budget, and staff support requirements with new IT initiatives.
- Prepare Policies and procedures for the IT Department and the user department.
- Managing Disaster Recovery Process and ensuring regular daily backup is taken.
- Anti-virus setup and day-to-day support.
- Able to plan, assign, and take the report from the IT team.
- Identifies and implements solutions to user challenges and co
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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