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IT End User Support Officer job at Prudential | Apply Now
Kampala, Uganda
Full-time
Are you looking for Information Technology Jobs in Uganda 2024? If yes, then you might be interested in IT End User Support Officer job at Prudential
Prudential Uganda is a leading life insurance company committed to helping individuals and families achieve financial security and peace of mind through innovative life insurance products and services. As part of Prudential Plc, a global financial services group with over 170 years of experience, Prudential Uganda has earned a solid reputation for reliability, customer-centric solutions, and a strong commitment to building long-term relationships with its clients.
The company promotes a work culture that emphasizes inclusivity, professional development, and work-life balance, offering employees opportunities for growth in a collaborative environment. With a rich history of expanding its operations across Uganda, Prudential Uganda remains at the forefront of the industry, introducing innovative products designed to meet the evolving needs of its diverse clientele. Its business model is centered on providing affordable and accessible financial protection to families, businesses, and individuals, and it operates with a strong focus on technological advancements in the insurance sector.
With a wide reach in Uganda, Prudential’s impact extends beyond business through various corporate social responsibility initiatives, supporting education, health, and community empowerment projects. Core values of integrity, customer focus, and financial strength are key to its operations. For more information, visit their website at www.prudential.ug.
IT End User Support Officer job at Prudential
Prudential
Reporting to the Senior IT Manager, the IT End User Support Officer will be part of the IT & Digital Transformation team and will provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and network-related problems. He/She will troubleshoot problems and advise on appropriate actions, ensuring smooth daily operations within the organization's IT infrastructure.
Provide technical support to end-users in person, via phone, email, or other communication tools.
Diagnose and resolve technical hardware and software issues.
Install, configure, and maintain computer systems and applications.
Set up new user accounts and profiles and manage access control.
Monitor and maintain computer systems, networks, and peripherals.
Collaborate with IT team members to resolve complex issues and escalate problems when necessary.
Ensure security measures are in place and update antivirus software regularly.
Maintain documentation and records of IT issues and resolutions.
Train users on basic IT functions and best practices.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor's Degree in Computer Science, Information Technology, or related field preferred.
Proven work experience in IT support or similar role.
Strong knowledge of computer systems, hardware, software, and networks.
Experience with operating systems (Windows, macOS, Linux), office software, and productivity tools.
Excellent troubleshooting skills and the ability to diagnose and resolve technical issues.
Strong communication and customer service skills.
Ability to work well independently and within a team.
Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent are a plus.
Understanding of IT security principles and practices.
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Please send your CV and academic documents to hr@prudential.ug and
maureen.naggayi@prudential.ug
