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IT Assistance job at Mada Hotels | Apply Now
Jinja, Uganda
Full-time
Are you looking for Information Technology Jobs in Uganda 2024? If yes, then you might be interested in IT Assistance job at Mada Hotels
Mada Hotels is a leading hospitality provider with a mission to offer world-class service and luxury experiences while embracing a commitment to sustainable tourism practices. Renowned for its impeccable service, Mada Hotels has earned a solid reputation in the hospitality industry, with recognition for its high standards and dedication to customer satisfaction.
The company fosters a collaborative and inclusive work culture that emphasizes professional development and a strong employee value proposition, offering career growth and opportunities for individuals who thrive in a dynamic environment. With a history that spans several years, Mada Hotels has grown from a single property to a diverse portfolio of hotels, each built on innovation, operational excellence, and attention to guest needs.
Their business model is focused on offering exceptional hospitality while ensuring environmental and social responsibility, with a strong emphasis on community engagement and responsible tourism. Mada Hotels has a wide reach, serving both local and international guests in several locations, providing unique and personalized experiences.
The company's core values are centered on excellence, sustainability, and customer-centricity, and it is deeply committed to corporate social responsibility initiatives that include supporting local communities and promoting environmental sustainability. Visit their website at www.madastays.com for more information.
IT Assistance job at Mada Hotels
Mada Hotels
We welcome you to Mada Hotels, East Africa’s premier hotel group working in Kenya, Uganda and Tanzania. Mada Hotels is a selection of hotels, lodges, resorts and safari camps located in the best safari, beach and city locations in the region.With Adventures Aloft, we also offer Africa’s famous balloon safaris over the Masai Mara, the Serengeti, Ngorongoro and Tarangire National Park. Mada Hotels, for a Reflection of Africa!
MADA Collection offers a diverse array of luxury accommodations across East Africa, ranging from the enchanting wilderness experiences at Fig Tree Camp in Masai Mara and Kilima Safari Camp in Amboseli, Kenya, to the beachfront leisure at Kilifi Bay Beach Resort and Baobab Sea Lodge. In Tanzania, Shukran Palace in Zanzibar provides opulent settings with extensive leisure facilities, while Elephant Rock Luxury Camp in Tarangire offers intimate safari experiences. Uganda’s offerings include the verdant Kampala Nile Resort and the sprawling Jinja Nile Resort, each providing a blend of relaxation and adventure with extensive leisure and conference facilities. The collection also features unique experiences like Adventure Aloft Balloon Safaris in Kenya and Tanzania, offering aerial views of national parks. Each location is equipped with modern conferencing facilities, diverse dining options, and entertainment ranging from live shows to cultural talks, ensuring a memorable stay whether on safari, by the beach, or near bustling city centers.
Technical Support:
Provide first-level support for hardware and software issues to end users.
Troubleshoot and resolve issues related to computers, printers, networks, and other IT equipment.
Assist with the installation, configuration, and maintenance of hardware and software.
System Maintenance:
Perform regular system updates and patches.
Monitor and maintain computer systems and networks.
Ensure that antivirus and security software are up-to-date and functioning properly.
User Assistance:
Respond to and manage helpdesk tickets in a timely manner.
Provide support to users via phone, email, or in-person.
Assist with onboarding new employees, including setting up accounts and providing training on IT systems.
Network Support:
Assist in setting up and maintaining network infrastructure, including routers, switches, and firewalls.
Troubleshoot network connectivity issues.
Help ensure network security and performance.
Data Management:
Assist with data backup and recovery processes.
Maintain accurate documentation of IT systems, configurations, and procedures.
Support database management and data integrity.
Hardware Management:
Manage inventory of IT hardware and software.
Set up and configure new devices such as computers, printers, and mobile devices.
Coordinate repairs and replacements of faulty equipment.
Security:
Implement and follow IT security policies and procedures.
Assist in the enforcement of security measures to protect data and systems.
Educate users on safe computing practices.
Collaboration:
Work closely with other IT team members and departments to resolve issues and implement projects.
Assist in various IT projects, including upgrades and migrations.
Participate in meetings and provide input on IT-related decisions.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Education:
An associate degree or higher in Information Technology, Computer Science, or a related field.
Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are advantageous.
Experience:
Previous experience in an IT support or helpdesk role is preferred.
Experience with troubleshooting hardware and software issues.
Skills:
Strong knowledge of Windows and/or macOS operating systems.
Familiarity with common office software, such as Microsoft Office Suite.
Basic understanding of networking principles and protocols.
Proficiency in using helpdesk ticketing systems.
Technical Abilities:
Ability to diagnose and resolve basic technical issues.
Understanding of system administration and basic scripting.
Knowledge of cybersecurity principles and best practices.
Personal Attributes:
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Ability to work both independently and as part of a team.
High level of reliability and attention to detail.
Physical Requirements:
Ability to lift and move computer equipment.
Comfortable working in various environments, including potentially confined spaces (e.g., server rooms).
Additional Considerations
Customer Service:
A customer-oriented attitude with a focus on providing excellent support to end users.
Patience and professionalism when dealing with users who may have limited technical knowledge.
Continuous Learning:
Commitment to staying updated with the latest technology trends and advancements.
Willingness to pursue additional certifications and training as required.
Please email your complete CV & cover letter to fnbjnr@madahotels.com
Or
Physical copies to Jinja Nile Resort, Plot No. M-130, Kimaka Road, Jinja
