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Job Summary

Job Title:
ISP Technician
Employer:
Fireside Engineering Group
Location:
Nairobi
Country:
Kenya
Contract Type:
Full-time
Job Category:
Number of Positions:
1
Deadline:
Thursday, 15 January 2026

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Fireside Engineering Group (often referred to as Fireside Group Ltd) is a multidisciplinary engineering and technology solutions provider headquartered in East Africa, with operations in Kenya and beyond. The company focuses on delivering high-quality infrastructure, connectivity, and digital services to both private and public sector clients. Core Focus Areas Telecommunications & Network Infrastructure – including design, deployment, and maintenance of fiber-optic and network solutions. Engineering Services – civil, electrical, and intelligent infrastructure design. IT & Cloud Solutions – scalable cloud platforms, enterprise IT support, and digital transformation services. Cyber Security & Managed Services – network protection and round-the-clock technical support. Emerging Technologies – IoT, AI-driven systems, smart networks, and automation integration. Company Philosophy Fireside emphasizes innovation, quality workmanship, customer-centric service, and team collaboration in delivering turnkey solutions. It strives to complete projects on time, within budget, and exceeding client expectations.

Full-time

Deadline: 

15 Jan 2026

ISP Technician Job at Fireside Engineering Group

Fireside Engineering Group

Job Description

An ISP Technician at Fireside Engineering Group installs, maintains, and troubleshoots internet services, focusing on fiber optics (FTTH), involving cable laying, splicing, equipment installation (routers, boxes), testing (OTDR/photometry), fault resolution within SLAs, and detailed reporting, requiring technical skills in fiber handling and adherence to safety/company standards for customer connectivity

Duties, Roles and Responsibilities

  • Installing and terminating fiber optic cables and other network equipment.
  • Resolving Loss of Services and Connections within SLA.
  • Ensure tickets are updated timely and closed with clears once resolved.
  • Observing Health & safety guidelines and ensuring quality assurance throughout the implementation and maintenance period.
  • Educating clients on basic troubleshooting processes and answering fiber optic related questions from customers.
  • Individuals will work as a team with other technicians and NOC personnel and report to field supervisors.
  • Fiber link faulting and faults resolutions within the service Level Agreement (SLA).
  • Splicing fiber optics at various fiber distribution hubs, troubleshooting and testing fiber links with a light source, optical power meters and an OTDR.
  • Providing timely updates on fiber faults to the NOC personnel and ensuring excellent customer service to the client.
  • Any other duty that may be assigned from time to time.


Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

All qualified and interested candidates should send their CVs and Application Letters to jobs@fireside.africa Only short-listed candidates will be contacted.


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ISP Technician  Job at Fireside Engineering Group

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