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About the Organisation
Delta Arena Manufacturing is a growing manufacturing company in Adenta, Ghana, committed to product quality and excellent customer experience. The team values professionalism, responsiveness, and continuous improvement across all customer-facing processes.
Help Desk Officer job at Delta Arena Manufacturing | Apply Now
Adenta Municipality, Ghana
Are you looking for Administrative jobs in Ghana 2025 today? then you might be interested in Help Desk Officer job at Delta Arena Manufacturing
Full Time
Deadline:
30 Sept 2025
Job Title
Help Desk Officer job at Delta Arena Manufacturing
Delta Arena Manufacturing
Job Description
Serve as the primary contact for customer enquiries across multiple channels.
Process orders, forms, applications, and service requests accurately and on time.
Acknowledge, log, track, and resolve customer complaints; escalate when necessary.
Maintain comprehensive records of interactions, transactions, comments, and complaints.
Communicate and coordinate with colleagues/other departments to close customer issues.
Provide structured feedback on customer service efficiency and propose improvements.
Maintain a consistently positive, empathetic, and professional attitude.
Build strong product knowledge to answer questions confidently.
Where applicable, guide and support junior customer service representatives to meet SLAs.
Monitor satisfaction and ensure a seamless customer support experience end-to-end.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
To apply please email your CV to deltaarenamanufacturing@gmail.com with the subject line “Help Desk Officer”.
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Read the detailed job description, Roles and Qualifications.
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How to Apply
Respond promptly to enquiries and provide accurate information.
Process and update customer orders, applications, and requests.
Log cases in the help desk system and keep records up to date.
Resolve issues within agreed timelines; escalate complex matters.
Coordinate with internal teams (sales, operations, logistics, etc.).
Track recurring issues and recommend process improvements.
Prepare brief reports/feedback on service quality and efficiency.
Support onboarding, coaching, and supervision of junior reps (as needed).
Uphold service standards, professionalism, and brand reputation.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
HND or Degree (business, communications, or related field preferred).
Proven customer service/help desk experience is an added advantage.
Excellent written and verbal communication skills.
Strong problem-solving ability; calm under pressure.
Ability to multitask, prioritize, and manage time effectively.
Detail-oriented with a passion for outstanding customer service.
Proficiency with basic office tools and case-logging/CRM systems is an advantage.
