Head Products job at Ecobank Uganda | Apply Now

Business and Financial performance

• Deliver on and sustain all BIN Sponsorship agreements for delivery of a full bouquet of services with 6 major components namely: – Transfers and Remittance, Financial Inclusion Initiatives, Distribution Synergy, ATM cash-out, GSM solutions for profitability Leads the process to identify and evaluate our internal digital asset capabilities and strengths.

• Assesses external digital opportunities and threats as key inputs to making the best decisions on business strategy, given digital realities for more effective sales and market penetration.

• Leads the development of the digital sales business strategy, roadmap and execution that supports the affiliate’s aspirations for each line of business and product.

• Manage the digital sales conversion strategy, digital sales and channel performance.

• Innovating business models and developing new channels for business transformation.

• Product development to ensure the growth of the Asset and Liabilities book in Consumer Banking.

Customer Excellence

• Drive customer service excellence, unified customer experience and ensure competitive solutions and products are consistently delivered on all Digital channels

• Lead the improvement of Consumer banking digital sales processes and pipeline management, delivering measurable uplifts in both end -to end customer experience and performance.

• Establish and sustain a customer-centric business culture, leveraging on technology and innovation.

• Ensure high customer satisfaction as measured and monitored through Customer feedback surveys.

• Partnering with Data and Analytics team, leveraging on Artificial Intelligence on other behavioural data tools to make the best use of customer insights to shape and evolve the digital sales experience.

Leadership and people management

• Motivate and lead team to achieve consistent profitability through a clear process of target settings.

• Set, monitor, provide and reinforce overall team performance including feedback and improvement.

• Encourage and foster a congenial working environment to enable direct reports and teams to achieve excellence through teamwork and operational efficiency.

• Ensure an agile and efficient workforce with right skills to meet strategic objectives.

Process, control and operational performance.

• Promote high ethical and integrity standards, and establish a culture within the bank that establishes and demonstrates to all personnel the importance of controls

• Ensure there is a strong internal control system in place to minimize operational losses from digital channels and monitor its adequacy and effectiveness

• Relationship management with all key stakeholders (Internal and External) to understand direction and enable business growth Projects -delivery technology solutions to the business

Strategic initiatives

• Champion cost management initiative within digital channels business.

• Conduct business process reviews to identify, document, and classify process-related pain points with likely technology levers for prioritization based on impact potential (e.g., revenue impact, service quality consequences, cost implications)

• Become a strategic partner to the marketing and business functions to influence and support acquisition across digital marketing channels.