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Head of Operations job at Credify | Apply Now
Kampala, Uganda
Full-time
Are you looking for Administrative jobs in Uganda 2024? If yes, then you might be interested in Head of Operations job at Credify
Credify is a forward-thinking fintech company with a mission to simplify and democratize access to financial services through innovative digital solutions. With a reputation for trustworthiness and technological excellence, Credify has earned recognition as a leader in its field, delivering secure and transparent financial services to underserved populations.
The company prides itself on a collaborative and inclusive work culture that encourages creativity, problem-solving, and growth, offering its employees flexibility, development opportunities, and a commitment to work-life balance. Credify has evolved over the years, building a strong foundation in financial technology and scaling its services to address the diverse needs of its customers. Its business model is centered on leveraging blockchain technology to provide fast, secure, and decentralized financial solutions that enhance credit access, transparency, and trust.
With a growing presence across several regions, Credify continues to expand its reach, working to make financial services accessible to a global audience. The company's core values—integrity, transparency, innovation, and customer-centricity—are at the heart of its operations. Credify is also deeply committed to corporate social responsibility, investing in financial literacy initiatives and supporting sustainable economic development. For more information, visit their website at www.credify.com.
Head of Operations job at Credify
Credify
We are seeking a dynamic and experienced individual to join our team as the Head of Operations. Our Head of Operations will ensure we deliver a seamless, world-class customer experience for our SME clients while also ensuring our operations are set up in a scalable manner so that we can serve hundreds of thousands of clients. In this role you will take ownership of developing our operations strategy and then ensuring excellent implementation through deploying efficient processes, managing a team of reports and external stakeholders/partners, continually monitoring KPIs and operational risks. The Head of Operations will be a member of the Senior Management Team and will report to the CEO.
Strategic Leadership: Develop and execute operational strategies aligned with the company's overall objectives, focusing on enhancing efficiency, scalability, and customer satisfaction.
Process Optimization: Continuously assess and refine operational processes to streamline workflows, improve productivity, and enhance the user experience on our platform.
Team Management: Lead, mentor, and inspire a multidisciplinary team of operations professionals, fostering a culture of collaboration, accountability, and continuous improvement.
Stakeholder Collaboration: Collaborate closely with cross-functional teams including
product development, sales, finance, and customer support to ensure alignment and
drive operational excellence.
Performance Monitoring: Establish key performance indicators (KPIs) and metrics to
track operational performance, analyse trends, and identify areas for improvement.
Risk Management: Proactively identify operational risks and implement robust risk
management protocols to mitigate potential threats to business continuity and
compliance.
Compliance and Quality Assurance: Ensure adherence to regulatory requirements,
industry standards, and internal quality assurance protocols to uphold the integrity
and reliability of our trade solutions platform.
Vendor and Partner Management: Manage relationships with third-party vendors and
strategic partners, negotiating contracts, monitoring service levels, and driving
continuous improvement initiatives. Maintenance of key partnerships with customs
agents
Technology Integration: Collaborate with the technology team to evaluate,
implement, and optimize operational systems and tools to support the evolving needs of our platform and user base.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Operational Expertise: The ideal candidate will have a strong background in operations management, with a deep understanding of supply chain logistics, trade finance, and related processes. They will have a track record of success in optimizing operations, streamlining workflows, and driving efficiency across complex systems.
Strategic Vision: We are looking for a strategic thinker who can see the big picture and develop innovative strategies to achieve our company's goals. The ideal candidate will have the ability to anticipate market trends, identify growth opportunities, and develop actionable plans to capitalize on them.
Leadership Skills: As a key member of our executive team, the Head of Operations will be responsible for providing leadership and guidance to our operations department and across the organization. They should be able to impart a growth mindset on teams that they lead.
Entrepreneurial Mindset: Our ideal candidate will be a self-starter with an entrepreneurial mindset and a willingness to take risks and embrace change. They will thrive in a fast-paced, dynamic startup environment, where creativity, adaptability, and resilience are valued. This environment comes with high levels of uncertainty and one should be able to persevere through this.
Passion for Impact: Above all, we are looking for someone who is passionate about our mission of transforming African trade and empowering businesses to succeed.
The ideal candidate will be driven by a desire to make a difference and leave a lasting impact on the communities we serve.
Additional Qualifications:
Bachelor's degree in business administration, operations management, or a related field; MBA or advanced degree preferred.
Minimum of 5 years of experience in senior leadership roles, preferably in the logistics, finance industry or startup ecosystem.
Deep understanding of trade operations and supply chain management principles.
Strong interpersonal and communication skills, with the ability to effectively
collaborate with diverse stakeholders experience managing teams
Demonstrated experience in driving process improvement initiatives and managing complex projects.
Proficiency in data analysis and utilization of technology to drive operational efficiency.
Strong understanding of African markets and regulatory environments (Experience and knowledge of the Customs regulations is plus)
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
