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Head of Operations job at Credify | Apply Now

Are you looking for Administrative jobs in Uganda 2024? If yes, then you might be interested in Head of Operations job at Credify

Kampala, Uganda



May 3, 2024 at 2:00:00 PM

About the Organisation

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Job Title

Head of Operations job at Credify

Job Description

We are seeking a dynamic and experienced individual to join our team as the Head of Operations. Our Head of Operations will ensure we deliver a seamless, world-class customer experience for our SME clients while also ensuring our operations are set up in a scalable manner so that we can serve hundreds of thousands of clients. In this role you will take ownership of developing our operations strategy and then ensuring excellent implementation through deploying efficient processes, managing a team of reports and external stakeholders/partners, continually monitoring KPIs and operational risks. The Head of Operations will be a member of the Senior Management Team and will report to the CEO.

Duties and Responsibilities

  • Strategic Leadership: Develop and execute operational strategies aligned with the company's overall objectives, focusing on enhancing efficiency, scalability, and customer satisfaction.

  • Process Optimization: Continuously assess and refine operational processes to streamline workflows, improve productivity, and enhance the user experience on our platform.

  • Team Management: Lead, mentor, and inspire a multidisciplinary team of operations professionals, fostering a culture of collaboration, accountability, and continuous improvement.

  • Stakeholder Collaboration: Collaborate closely with cross-functional teams including

    product development, sales, finance, and customer support to ensure alignment and

    drive operational excellence.

  • Performance Monitoring: Establish key performance indicators (KPIs) and metrics to

    track operational performance, analyse trends, and identify areas for improvement.

  • Risk Management: Proactively identify operational risks and implement robust risk

    management protocols to mitigate potential threats to business continuity and


  • Compliance and Quality Assurance: Ensure adherence to regulatory requirements,

    industry standards, and internal quality assurance protocols to uphold the integrity

    and reliability of our trade solutions platform.

  • Vendor and Partner Management: Manage relationships with third-party vendors and

    strategic partners, negotiating contracts, monitoring service levels, and driving

    continuous improvement initiatives. Maintenance of key partnerships with customs


  • Technology Integration: Collaborate with the technology team to evaluate,

    implement, and optimize operational systems and tools to support the evolving needs of our platform and user base.

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Qualifications and Competencies

  • Operational Expertise: The ideal candidate will have a strong background in operations management, with a deep understanding of supply chain logistics, trade finance, and related processes. They will have a track record of success in optimizing operations, streamlining workflows, and driving efficiency across complex systems.

  • Strategic Vision: We are looking for a strategic thinker who can see the big picture and develop innovative strategies to achieve our company's goals. The ideal candidate will have the ability to anticipate market trends, identify growth opportunities, and develop actionable plans to capitalize on them.

  • Leadership Skills: As a key member of our executive team, the Head of Operations will be responsible for providing leadership and guidance to our operations department and across the organization. They should be able to impart a growth mindset on teams that they lead.

  • Entrepreneurial Mindset: Our ideal candidate will be a self-starter with an entrepreneurial mindset and a willingness to take risks and embrace change. They will thrive in a fast-paced, dynamic startup environment, where creativity, adaptability, and resilience are valued. This environment comes with high levels of uncertainty and one should be able to persevere through this.

  • Passion for Impact: Above all, we are looking for someone who is passionate about our mission of transforming African trade and empowering businesses to succeed.

  • The ideal candidate will be driven by a desire to make a difference and leave a lasting impact on the communities we serve.

Additional Qualifications:

  • Bachelor's degree in business administration, operations management, or a related field; MBA or advanced degree preferred.

  • Minimum of 5 years of experience in senior leadership roles, preferably in the logistics, finance industry or startup ecosystem.

  • Deep understanding of trade operations and supply chain management principles.

  • Strong interpersonal and communication skills, with the ability to effectively

  • collaborate with diverse stakeholders experience managing teams

  • Demonstrated experience in driving process improvement initiatives and managing complex projects.

  • Proficiency in data analysis and utilization of technology to drive operational efficiency.

  • Strong understanding of African markets and regulatory environments (Experience and knowledge of the Customs regulations is plus)

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How to Apply

Are you interested? Click the "APPLY" button below to submit your application.


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