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Management of the IT Function

• Develops and implements a business plan, goals, and budget for IT functions and activities that considers the overall corporate objectives, business plan and operational priorities.
• Establishes and sets quality service standards to respond to internal and external client’s inquiries, requests, and issues related to IT.
• Sets and takes corrective action against significant deviations from set IT service quality standards. o Evaluates, monitors, and controls department and staff performance against agreed performance standards and taking corrective action against significant deviations.
• Ensures that head office and all branches are in compliance with established IT and policies, procedures and statutory regulations.
• Assists all branches and other departments in resolving IT inquiries
• Participates in various internal Board and Management Committees as assigned by Senior Management.
• Sets the overall IT objectives and plans and monitors performance against the strategic plan; reports and takes corrective action against significant deviations
• Ensures regular client, supplier and staff satisfaction surveys regarding IT services and takes corrective action.
• Ensures the delivery of high quality service standards to internal clients in responding to inquiries, requests, and issues related to IT.
• IT Compliance to Internal Control and Regulatory Policies and Procedures o Oversees the documentation and application of sound and up to date IT principles and ensures compliance with local banking and finance legislation, regulations, policies, and procedures.
• In close co-ordination with Head of Finance, and Head of Internal Audit, ensures that all IT aspects comply with Central Bank regulations.

IT Disaster Recovery and Security Policies and Procedures

• Sets up, tests, and maintains IT Disaster Recovery Plans, policies and procedures.
• Develops, enforces, monitors, and documents housekeeping and security policies and procedures for all technical applications for the purposes of disaster recovery and user security.

Vendor and Contacts for Computer Services and Equipment

• Negotiates and attains vendor and business contractual levels for services and equipment. o Co-ordinates and maintains contracts for all computers and auxiliary equipment and user documentation for all software applications.
• Co-ordinates and oversees the delivery, installation, setting-up, testing, and implementation of all new software systems and upgrades and implements all system customizations.
• Negotiates terms and conditions for purchases and provides ongoing support with computer hardware, software, telecommunication, and power.

IT System and Services Administration

• Identifies IT requirements and ensures that all IT function and activities are fully resourced, budgeted for and their performance managed so as to adequately support the business strategy and respond to business needs, and maximize return on investment.
• Accounts for IT expenditure and ensures costs are contained and expenditure is appropriate and effective.
• Acts as a consultant to Management and all users in all matters relating to IT, applications system improvements, enhancements or changes by remaining current with organization’s technological requirements and new developments in the industry.
• Provides user support for all aspects of computerized systems including monitoring and tuning the performance of system and auxiliary equipment, training of users on system applications; trouble-shooting on basic problems related to hardware, software, and auxiliary equipment of stand-alone or networked systems, and contacting contractors and suppliers to resolve the more complex technical problems.

Human Resources Management – IT Functions

• Manages the day-to-day IT functions and activities and resolves any arising conflicts.
• Performs annual performance review of direct reports ensures all other IT staff are appraised based on SMART objectives and sending them to training whenever necessary.
• Recruits and ensures an effective and efficient IT teams with the skills, attitudes and experience competency to develop and run these functions effectively and efficiently. o Inducts, trains and develops, coaches and encourages staff to ensure high staff morale and motivation.
• Establishes an effective and efficient team with the capability to manage and carry out their roles.
• Implements clear and comprehensive organization structure and job descriptions including roles, responsibilities, competency profiles, accountabilities and authorities for all staff.
• Sets, evaluates, monitors and controls staff performance against agreed performance standards.
• Encourages teamwork and the sharing of best practice amongst all staff. o Holds regular progress reporting and planning meetings of own direct reports. o Advises, guides, and supports all direct reports.
• Acts as an example to the organizational values and sets a personal example to all staff.

Gender Policy and Equity

• Supports and promotes gender policy and initiatives for gender sensitivity and gender equity.
• Promotes a culture of gender equity and sensitivity among staff in the department.
• Encourages the discussion, understanding and promotion of transformation by Management and staff.
• Participates in transformational activities aimed at empowering staff and clients in such a way that they become agents of social, spiritual, political, and economic transformation in their own communities.

Self-development

• Develops and maintains own knowledge, expertise and professionalism.
• Keeps abreast of current developments in banking industry including micro and macro environmental factors and trends, through local and international networking activities as it relates to IT.
• Remains current with organization’s technological requirements and new developments in the industry.
• Meets personal training and development needs through relevant professional and commercial training and networking activities.