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General Manager - Regional Operations job at MTN South Africa | Apply Now
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Bloemfontein, South Africa
Full Time
About the Organisation
MTN South Africa is a leading telecommunications provider committed to delivering innovative solutions and world-class customer experiences. As part of the broader MTN Group, the company operates in a fast-paced, dynamic environment that values strategic thinking, operational excellence, and cross-functional collaboration. MTN strives to be Africa’s leading digital operator by enabling a bold new digital world.
Job Title
General Manager - Regional Operations job at MTN South Africa
MTN South Africa
Job Description
The incumbent will manage regional operations aligned to MTN SA’s commercial strategy, ensuring synergy between the head office and regional teams. Responsibilities include driving strategic and operational initiatives, managing regional performance, ensuring compliance with regulatory frameworks, and leading regional customer experience, financial management, and stakeholder relations.
The General Manager will also supervise and lead regional teams, ensure staff development, optimize resources, and provide executive-level reporting on performance. This role involves proactive communication, innovation, and continuous process improvement to maintain competitive advantage and ensure excellent client experience.
Duties, Roles and Responsibilities
Align operational strategy across EBU, Technology, Customer Experience, and Consumer divisions.
Drive implementation of strategic initiatives and regional business improvement.
Ensure regulatory and legal compliance.
Lead shared services functions including finance and procurement.
Develop and manage regional budgets and report financial performance.
Deliver exceptional client experience and address customer satisfaction.
Lead and mentor regional management teams.
Manage staff performance, training, and development.
Represent MTN in regional stakeholder meetings and public engagements.
Monitor trends and market dynamics to improve regional performance.
Promote innovation and implement cost-saving strategies.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Qualifications:
Bachelor's Degree in Business Management, Commerce, Engineering, or related field (Master’s preferred).
Experience:
At least 10 years of progressive experience in operations, strategy implementation, and team leadership in a complex business environment.
Strong experience in the telecommunications sector is an added advantage.
Competencies:
Strategic thinking and business acumen
Excellent leadership and people management
Strong financial and operational planning
Ability to drive innovation and change
Regulatory and compliance awareness
Superior communication and relationship-building skills
Results-oriented with high attention to detail
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply, please click on the "Apply" button below.
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