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About the Organisation
The employer is a reputable organization operating in the aviation or financial services industry, committed to ensuring security, compliance, and integrity in its payment and booking processes. The company promotes proactive fraud prevention, risk mitigation, and investigative excellence across all transactions, with a focus on upholding high standards of accuracy and ethical conduct.
Fraud Coordinator job at FlySafair | Apply Now
Johannesburg, South Africa
Are you looking for Finance jobs in South Africa 2025 today? then you might be interested in Fraud Coordinator job at FlySafair
Full Time
Deadline:
15 Aug 2025
Job Title
Fraud Coordinator job at FlySafair
FlySafair
Job Description
This role involves continuous monitoring of Post Payment Model queues to detect syndicate and transactional fraud. The successful candidate will analyze fraud trends, recommend preventive measures, maintain and update internal fraud systems and the No-Fly list, and liaise with banks, SAPS, courts, and cardholders. The position also covers evidence gathering, case handling, chargeback processing, and administrative reporting. The Fraud Coordinator is expected to participate in webinars and internal meetings, support compliance efforts, and mentor new staff on fraud procedures and terminology.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Monitor post-payment fraud queues to identify syndicate and individual fraud
Maintain accurate records of fraud cases and trends
Recommend and implement preventative strategies based on analysis
Manage chargeback processing and administration
Liaise with cardholders, banks, call center staff, and SAPS
Update and maintain the internal No-Fly list
Handle full case management: investigations, evidence collection, hearings, and reporting
Attend departmental meetings, webinars, and seminars (e.g., IAFCI/ICFP)
Compile daily fraud reports, compliance metrics, and operational summaries
Mentor new fraud staff on SOPs and industry standards
Ensure chargeback-related reporting and invoices are completed accurately and on time
Network with fraud professionals and build strategic partnerships
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Grade 12 or equivalent (essential)
Full ACFE or ICFP membership and/or a relevant tertiary qualification
Minimum 3 years’ experience in credit card fraud investigations, preferably in aviation or merchant environments
Familiarity with commercial fraud prevention systems (essential)
Knowledge of FlySafair systems, booking/payment/fraud platforms (preferred)
Experience with chargeback and refund procedures
Strong knowledge of criminal and internal investigation protocols
Experience in analyzing large volumes of sales data to identify fraud patterns
Proficient in Microsoft Office (Excel, Word, Outlook)
Excellent written communication and administrative skills
Strong analytical thinking and attention to detail
Sound problem-solving capabilities
