Fraud Analyst job at Wave Mobile Money | Apply Now

How you'll help us achieve it

Wave is now the largest financial institution in Senegal, with over 7 million users. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.

Our Risk team plays a pivotal role in safeguarding Wave against fraud and mitigating associated risks while minimizing impact on user experience and business operations. Through rigorous fraud analysis, field audits, and comprehensive risk management strategies, they proactively detect and combat user scams, phishing attempts, and general fraudulent activities.

Your efforts on this team will help to drive proactive fraud risk mitigation efforts, protect user trust, and ensure sustainable business growth by maintaining a secure and resilient operational environment.

In this role, you’ll;

•  Assess our agent network on an ongoing basis and identify weaknesses to provide Wave with relevant data to help improve our service quality and improve our agent network reliability.

• Be responsible for the analytical functions involved with the daily monitoring of our customers' activities ensuring compliance with regulations, company policies and procedures.

• Monitor and review data to assess whether customers’ behaviour and their transactions warrant further review.

• Conduct suspicious activity and reputation risk investigations as warranted.

• Travel and visit regularly assigned wave agents and interact with them in person to gauge customer service.

• Discreetly inspect our premium cash office environment to detect possible concerns and areas for improvement.

• Implement and follow up on prescribed corrective actions and preventive controls recommendations and provide status updates to the wider fraud and compliance team. 

• Use statistical data and other means of analysis for forensic audit investigations to support link analysis activities, providing meaningful information that will assist in preventing future incidents.

• Investigate the field team’s adherence to processes and policies through random calls and field visits to disclose competing interests, including dislike of particular wave points.

• Other internal audit admin tasks may be assigned from time to time.

Key details

• Location: You'll work from our office in Kampala and regularly travel to field locations.

• Work authorization in Uganda is required.

• This is a permanent position.

• Our salaries are competitive and calculated using a transparent formula. 

• We offer generous health insurance for yourself and your dependents.

• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.

• Airtime reimbursement.

• Free food and a beautiful office space.