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Field Credit Collections Officer job at NFT Consult | Apply Now
Are you looking for Finance Jobs in Uganda 2024? If yes, then you might be interested in Field Credit Collections Officer job at NFT Consult
NFT Consult is a premier human resources consultancy firm that has established itself as a leader in talent acquisition, management, and development across East Africa. Founded with a vision to bridge the gap between top talent and leading organizations, NFT Consult has consistently delivered exceptional HR solutions tailored to meet the unique needs of its clients.
Established in 2005, NFT Consult is a business process outsourcing firm headquartered in Kampala, Uganda, with additional offices in Hoima, South Africa, Kenya, Botswana, Rwanda, Tanzania, Zambia, Burundi, and South Sudan. The company specializes in executive search, staff recruitment, manpower outsourcing, HR process outsourcing, training, and talent development, aiming to transform organizations and unlock individual potential. NFT Consult serves clients across various sectors, including ICT, oil and gas, telecommunications, and financial services.
The firm fosters a work culture that emphasizes empathy, integrity, innovation, and diversity, offering job opportunities that align with these values. For more information, visit their official website at www.nftconsult.com.
Kampala, Uganda
Full-time
Field Credit Collections Officer job at NFT Consult
NFT Consult
The Field Credit Collections Officer will be responsible for visiting customers with overdue payments, negotiating repayment plans, and resolving issues related to delinquent accounts.
Conduct field visits to customers' homes or businesses to collect outstanding payments, utilizing tact and professionalism to address customer concerns and negotiate payment arrangements.
Educate customers on their account status, payment options, and consequences of non-payment, ensuring clear and accurate communication.
Update customer account information accurately and promptly in the system, documenting all collection activities and interactions.
Identify and prioritize delinquent accounts, developing action plans to recover outstanding balances in a timely manner.
Collaborate with other departments, such as credit analysis and customer service, to address root causes of delinquency and prevent future occurrences.
Handle customer inquiries and complaints related to billing, payments, and account discrepancies, resolving issues promptly and efficiently.
Adhere to regulatory requirements and compliance standards governing collections activities, ensuring confidentiality and data security.
Meet or exceed individual and team performance targets for collections effectiveness, call quality, and customer satisfaction.
Participate in training and development programs to enhance skills and knowledge related to collections techniques and best practices.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor's degree in Business Administration, Finance, or related field preferred.
Minimum of 1-2 years of experience in collections, customer service, or field-based roles.
Strong communication and negotiation skills, with the ability to handle difficult conversations and resolve conflicts.
Ability to work independently and effectively manage time and resources in a field-based environment.
Proficiency in MS Office suite and experience with mobile data collection tools and customer relationship management (CRM) systems.
Knowledge of regulatory requirements governing collections activities in Uganda is a plus.
Valid driver's license and access to a reliable vehicle preferred.
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
