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E-Commerce Operations Assistant job at Aquantuo | Apply Now

Are you looking for Public Relations Jobs in Uganda 2024? If yes, then you might be interested in E-Commerce Operations Assistant job at Aquantuo

Kampala, Uganda

Full-time

Deadline:

30 Apr 2024

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Aquantuo LLC is a forward-thinking technology solutions provider dedicated to delivering innovative water purification and environmental sustainability services. With a strong reputation for excellence, the company has earned recognition for its cutting-edge solutions that address global water scarcity and environmental challenges. Aquantuo's work culture is built on a foundation of collaboration, creativity, and a commitment to professional development, providing employees with an inclusive environment that encourages growth and personal development.

The company offers diverse job opportunities and flexible work arrangements, fostering a dynamic workforce. Founded with the mission to tackle water and environmental issues through advanced technology, Aquantuo LLC has evolved into a leader in its field, leveraging innovation to create scalable, sustainable solutions. The company's business model focuses on providing high-impact water treatment technologies and environmental consulting services to communities and businesses worldwide.

With an expanding reach across multiple countries, Aquantuo is poised to continue making significant strides in the environmental sector. At its core, the company is committed to values of sustainability, integrity, and social responsibility, driving its dedication to giving back through CSR initiatives focused on clean water access and environmental preservation. For more information, visit www.aquantuo.com.

Learn more about Aquantuo LLC

E-Commerce Operations Assistant job at Aquantuo

Aquantuo

The candidate will be responsible for ensuring a seamless and satisfactory experience for our clients throughout the shipping process. Your primary objective is to assist customers with inquiries, resolve issues, and provide support from the moment they request information about our services until the successful delivery of their goods.

Customer Assistance: Act as the primary point of contact for customers, addressing their inquiries, concerns, and requests promptly and professionally via phone, emails, social media or in-person interactions.
Order Processing: Manage the processing of orders, including arranging pickups, and coordinating with riders to ensure timely delivery.
Shipment Tracking: Utilize tracking systems and software to monitor the status of shipments and provide customers with real-time updates on the location and estimated delivery times of their goods.
Issue Resolution: Investigate and resolve any issues that arise during the shipping process, such as delays, damages, or missing items, by liaising with relevant departments and stakeholders to find timely solutions.
Customer Relationship Management: Build and maintain strong relationships with customers by understanding their unique needs, preferences, and expectations, and proactively addressing any concerns or challenges they may encounter.
Cross-functional Collaboration: Collaborate with colleagues in various departments, including operations, finance, and transportation, to ensure smooth coordination and execution of shipments and resolve any logistical issues efficiently.
Continuous Improvement: Identify opportunities for process improvements and efficiency enhancements within the customer service and shipping operations and contribute ideas for enhancing the overall customer experience.
Flexibility: Willing to perform any other duties as assigned by your supervisor.