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Debt Collection Officer job at Xsolar Systems Limited | Apply Now
Kenya
Full Time
Are you looking for Finance jobs in Kenya 2025 today? then you might be interested in Debt Collection Officer job at Xsolar Systems Limited
About the Organisation
Xsolar Systems Limited is a mission-driven company providing off-grid communities with clean, affordable, and sustainable energy solutions through PAYGO (Pay-As-You-Go) solar systems. The company empowers rural households by offering solar power access, driving socio-economic development while maintaining financial sustainability and excellent customer service.
Job Title
Debt Collection Officer job at Xsolar Systems Limited
Xsolar Systems Limited
Job Description
The Debt Collection Officer will be responsible for managing a portfolio of delinquent accounts, negotiating repayment plans, and ensuring timely collections in accordance with Xsolar’s credit policies. The role involves collaborating with internal departments, addressing customer disputes, recommending system repossessions when necessary, and contributing to the overall financial health of the company. Success in this role requires excellent communication, negotiation, and analytical skills.
Duties, Roles and Responsibilities
Monitor and manage a portfolio of delinquent PAYGO accounts.
Develop and implement effective recovery strategies.
Negotiate repayment plans and settlements with clients.
Address and resolve client disputes and complaints professionally.
Coordinate with sales and technical teams to resolve customer issues.
Recommend repossession of solar systems in persistent default cases.
Identify and report bad debts and other risk accounts to the Finance Manager.
Track daily collection activities and compile monthly performance reports.
Maintain accurate and up-to-date records of customer payments and account status.
Support the achievement of monthly and departmental collection targets.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Minimum Qualifications:
Diploma or Bachelor’s degree in Finance, Credit Management, Business Administration, or related fields.
Experience:
At least 2 years of experience in debt collection, preferably in microfinance, energy, or asset-based lending.
Competencies and Skills:
Proficiency in MS Office (especially Excel).
Experience with digital credit management systems.
Familiarity with mobile money and PAYGO models (preferred).
Strong negotiation, communication, and interpersonal skills.
High emotional intelligence and professionalism.
Strong analytical and decision-making skills.
Ability to work independently with minimal supervision.
Detail-oriented and well-organized.
Team player with a proactive and resilient work ethic.
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates should send their CV to jobs@xsolarsystems.com
Please indicate "Debt Collections Officer" in the subject line of the email.
