​

Financial Transaction Verification & Reconciliation

•   Verify credit card bills against system reports and ensure successful batch transmission.

•   Authenticate all allowance vouchers for genuineness and proper approval.

•   Check all paid-outs and refunds for supporting documentation and managerial authorization.

•   Reconcile the City Ledger with relevant reports and supporting documentation.

•   Verify miscellaneous income postings within the Opera PMS.

•   Audit all complimentary guest bills.

•   Perform weekly float checks for the Front Office team.

•   Reconcile all manually raised revenue (e.g., Pool Gate).

•   Scrutinize lost interface charges and ensure their transfer to relevant guest folios.

•   Review all P.M. (Permanent Master) folios daily for valid reasoning and approval.

•   Check all Telephone, Internet, and Business Center charge vouchers.

•   Verify transactions for posted and voided cash and foreign currency.

Revenue Integrity & Rate Compliance Audit

•   Execute 100% verification of the Daily Trial Balance, with specific focus on cash revenue accuracy.

•   Check all Day Use, Late Departure, Early Arrival, and any manual postings.

•   Verify all walk-in rates comply with current seasonal pricing and hotel occupancy.

•   Audit all special rates to ensure approval by the Front Office Manager (FOM) with proper documentation.

•   Check all room changes and rate changes for supporting slips with proper approvals.

•   Verify all complimentary and house-use request forms.

•   Identify and correctly charge all contracted rates (e.g., back-to-back).

•   Check and verify all debit and credit transfer transactions between accounts.

Cashiering Supervision (Head Cashier Focus)

•   Supervise the daily operations of the cashiering function.

•   Manage the issuance, control, and reconciliation of all Front Office floats; perform daily float checks.

•   Oversee the secure handling and storage of all cash, cheques, and credit card batches.

•   Verify cashier reports, declare overs/shorts, and ensure all cashier drops are accounted for and deposited.

•   Maintain meticulous records for foreign currency exchange transactions.

•   Train and guide front desk agents on proper cashiering procedures and systems.