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Job Summary

Job Title:
Customer Support Officer
Employer:
PAX Insurance Ltd
Location:
Country:
Contract Type:
Full-time
Job Category:
Administrative jobs
Number of Positions:
1
Deadline:
Friday, 26 April 2024

Related Jobs

Customer Support Officer job at PAX Insurance Ltd | Apply Now

Kampala, Uganda

​PAX Insurance Company Limited, established in 2008 and fully owned by the Catholic Church in Uganda, is licensed by the Insurance Regulatory Authority to provide general insurance services across the country. With a mission to deliver excellent insurance services in a highly professional manner, PAX Insurance has earned recognition for its commitment to fostering widespread access to appropriate risk management solutions, thereby contributing to Uganda's prosperity.

The company cultivates a work culture centered on professionalism and service excellence, offering employees opportunities for growth within the insurance sector. Job openings are periodically advertised, including positions such as accountants and management trainees, with details available on their careers page. Since its inception, PAX Insurance has expanded its presence to both rural and urban areas, striving to meet the diverse social and economic needs of individuals and organizations throughout Uganda.

The company's innovative business model emphasizes customer confidence and satisfaction, ensuring comprehensive coverage and timely claims settlement. PAX Insurance's core values include integrity, professionalism, and customer-centricity. As part of its corporate social responsibility, the company focuses on promoting an insuring culture that aligns with customer confidence and satisfaction. For more information, visit their website at www.paxinsurance.co.ug.

Are you looking for Administrative jobs in Uganda 2024? If yes, then you might be interested in Customer Support Officer job at PAX Insurance Ltd

Full-time

Deadline: 

26 Apr 2024

Customer Support Officer job at PAX Insurance Ltd

PAX Insurance Ltd

Job Description

Duties, Roles and Responsibilities

Qualifications, Education and Competencies

The Customer Support Officer will be responsible for enhancing customer satisfaction and loyalty through handling client concerns with the objective of improving PAX overall customer experience.

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

Find application details and links on the AfriCareers Jobs Portal:

  1. Click the Apply button below

  2. New users: Select Create Profile and complete the Profile Creation Wizard

  3. Existing users: Log in and update your profile if needed

  4. Go to the "Jobs" tab

  5. Read the detailed job description, Roles and Qualifications. 

  6. Submit your application via the jobs portal

  7. Track progress under "My Applications" tab

Important Note: Some employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.

  • Develop and implement customer-centric processes/enhancements to drive service usage.

  • Review, dissect, and rectify issues arising from complaints and/or regulatory requirements that may impact customer satisfaction and PAX reputation, translating them into effective program and process enhancement initiatives.

  • Build and maintain profitable relationships with all stakeholders/clients.

  • Resolve customer complaints quickly and efficiently.

  • Keep customers updated on the status of resolution of their key concerns/complaints

  • Prepare monthly customer service performance reports.

  • Organize and spearhead quarterly service review meetings with key stakeholders to understand customers’ individual needs and address them accordingly.

Customer Support Officer job at PAX Insurance Ltd

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

  • A Bachelor’s Degree in any Business-related field.

  • A Certificate in Insurance is an added advantage.

  • 2 years of work experience in an insurance company.

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
To apply for the Customer Support Officer position, please follow the instructions below:
Option 1: Send Detailed CV

Send a well-detailed CV to recruitment@paxinsurance.co.ug

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