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Customer Success Engineer job at GitLab | Apply Now
Remote, OR, USA
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps platform, used by over 100,000 organizations. The company’s mission is to enable everyone to contribute to and co-create the software that powers the world. By operating on its own platform and adhering to its core values, GitLab fosters an environment of innovation and collaboration.
Are you looking for Remote Software Engineering jobs in 2025 today? then you might be interested in Customer Success Engineer job at GitLab
Full Time
Deadline:
31 May 2025
Job Title
Customer Success Engineer job at GitLab
GitLab
Job Description
The Customer Success Engineer (CSE) plays a crucial post-sales role, working closely with Customer Success Managers to ensure customers derive maximum value from GitLab’s solutions. The CSE provides tailored technical guidance, supports solution design, and delivers enablement resources such as workshops and demos. They are expected to align solutions to customer objectives, promote adoption and expansion, and leverage AI tools for productivity. This role requires strong communication skills, proficiency in DevSecOps, and the ability to build trusted technical advisor relationships.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ONLINE APPLICATION ONLY!
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How to Apply
Provide technical consultancy to customers via Zoom and email post-sales
Deliver architectural guidance and best practices
Assist in achieving business outcomes through product adoption and expansion
Align with Account Executives and Renewals Managers for client-specific strategies
Customize solution programs for individual customer needs
Conduct demos, workshops, and training sessions
Maintain and expand expertise in GitLab technologies
Contribute to documentation, YouTube tutorials, and enablement initiatives
Support internal teams with feedback and reusable content
Stay updated with training, certifications, and industry trends
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Experience with GitLab use cases (SCM, CI/CD, DevSecOps, Agile Planning)
Proficiency with DevSecOps or similar technical tools
Technical background in software development or systems engineering
Strong communication and presentation skills
Ability to manage time effectively and collaborate across teams
Trusted technical advisor to clients and leadership teams
Experience working with enterprise clients preferred
Comfortable in an asynchronous, remote environment
Willingness to embrace and incorporate AI tools into daily workflows
