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About the Organisation
MyJobMag Limited is a leading career development and job listing platform dedicated to solving the fundamental employment challenge in Africa. The company goes beyond traditional job listings by offering internship coaching, career counseling, training, and personalized job discovery services. MyJobMag is committed to helping job seekers find the right opportunities and prepare adequately to meet them.
Customer Service Representative job at MyJobMag Limited | Apply Now
Ikeja, Lagos, Nigeria
Are you looking for Marketing and Sales jobs in Nigeria 2025 today? then you might be interested in Customer Service Representative job at MyJobMag Limited
Full Time
Deadline:
30 Apr 2025
Job Title
Customer Service Representative job at MyJobMag Limited
MyJobMag Limited
Job Description
As a Customer Service Representative, you will be responsible for responding to customer inquiries, resolving issues, and providing guidance through phone, email, and online channels. You will also conduct telesales to promote the company’s services and identify sales opportunities. Your role includes maintaining detailed records, handling administrative tasks, supporting other departments, and staying up to date on industry and product knowledge. Success in this role requires strong communication skills, problem-solving ability, and a goal-oriented mindset.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply, please click on the "Apply" button below.
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
Important Note: Some employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
How to Apply
Customer Support:
Respond promptly and professionally to inquiries via phone, email, and chat
Resolve complaints with empathy and patience
Provide accurate product and service information
Maintain records of all customer interactions
Telesales:
Conduct outbound calls to promote services and generate leads
Understand customer needs and recommend appropriate solutions
Follow up with clients to ensure satisfaction and identify sales opportunities
Customer Relationship Management:
Build lasting relationships with clients to drive loyalty
Identify and propose improvements to the customer experience
Administrative and Reporting Duties:
Keep accurate documentation of client feedback and transactions
Create and analyze performance and satisfaction reports
Collaborate with internal departments to resolve issues
Product Knowledge:
Stay updated on company offerings, policies, and industry trends
Continuously improve service delivery and telesales approach
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Education: Bachelor’s degree (BA/BSc/HND)
Experience: 2–3 years in customer service with telesales experience
Strong verbal and written communication
Excellent interpersonal skills
Ability to handle customer complaints tactfully
Sales-driven and persuasive
Proficient in customer service software and email tools
Ability to multitask and manage competing priorities
Must be comfortable working in a target-driven environment
