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Full-time
Customer Service Officer Job at Genesis Couture Ltd
Genesis Couture Ltd
Job Description
The Customer service Officer is responsible for managing customer interactions and ensuring excellent service delivery. The role focuses on handling inquiries, orders, complaints, and follow-ups while maintaining a professional and courteous brand image.
Duties, Roles and Responsibilities
- Respond to customer inquiries via WhatsApp, phone calls, emails, and social media messages.
- Handle order processing, confirmations, and customer follow-ups.
- Address complaints and resolve customer issues promptly and professionally.
- Maintain accurate records of customer interactions and feedback.
- Escalate complex issues to management when necessary.
- Support customer retention through positive service experiences.
- Qualifications & Requirements
- Previous experience in customer service or client relations is an advantage.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and emotional intelligence.
- Ability to multitask and remain calm under pressure.
- Professional, polite, and customer-focused attitude
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Interested and qualified candidates should forward their CV to: jintajennife94@gmail.com using the position as subject of email.
Applications are managed via the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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