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Customer Service Manager job at Vivo Energy | Apply Now
Are you looking for Administrative jobs in Uganda 2024? If yes, then you might be interested in Customer Service Manager job at Vivo Energy
Kampala, Uganda
Full-time
Vivo Energy is a leading supplier and distributor of high-quality fuels and lubricants across Africa, with a mission to power and mobilize the continent’s progress through sustainable and innovative energy solutions. With a reputation built on over 85 years of experience and a commitment to delivering exceptional value to customers, Vivo Energy is recognized for its strong presence in 23 African countries.
The company fosters a dynamic work culture centered around inclusivity, collaboration, and the professional growth of its employees, offering competitive job opportunities and flexible work arrangements. Established in 2011, Vivo Energy has evolved from a Shell-branded distributor into a standalone entity focused on growing its African footprint, investing in innovative energy technologies, and adopting modern business models.
Its core values—integrity, safety, sustainability, and innovation—guide every aspect of the company’s operations, ensuring that it not only meets the energy needs of Africa but does so responsibly. Vivo Energy is committed to corporate social responsibility (CSR), investing in local communities through education, health initiatives, and environmental sustainability programs. For more information, visit www.vivoenergy.com.
Customer Service Manager job at Vivo Energy
Vivo Energy
The Customer Service Manager at Vivo Energy Uganda is responsible for leading and managing the customer service team, ensuring the delivery of exceptional service to customers and establishing strong relationships with key stakeholders. The Customer Service Manager will be responsible for managing customer inquiries, resolving issues, and implementing customer service strategies to enhance customer satisfaction and loyalty.
Lead and manage the customer service team, providing guidance, coaching, and support to ensure optimal performance
Develop and implement customer service strategies to improve customer experience, increase customer satisfaction, and drive customer loyalty
Monitor and evaluate customer service performance, identifying areas for improvement and implementing necessary changes
Establish and maintain effective relationships with key stakeholders, including customers, suppliers, and internal teams
Resolve customer complaints and issues in a timely and efficient manner, ensuring customer satisfaction
Collaborate with cross-functional teams to improve processes and enhance the overall customer experience
Implement and manage customer service systems and tools to streamline operations and improve efficiency
Stay updated on industry trends and best practices in customer service, and propose innovative solutions to enhance customer satisfaction.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Minimum of 5 years of experience in customer service management
Bachelor's degree in business administration or a related field
Proven track record of leading and managing customer service teams
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to build and maintain strong relationships with customers and stakeholders
Knowledge of customer service systems and tools
Strong leadership and management abilities
Ability to work in a fast-paced, dynamic environment
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
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