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Customer Service Jobs – Waiting Staff – Caramel Café & Lounge | Apply Now
Kampala, Uganda
Caramel Café & Lounge, established in 2017 and located in Kampala, Uganda, is a vibrant dining establishment offering a diverse menu that blends international and local flavors, including Ethiopian cuisine.
Situated on Cooper Road at The Acacia Mall, the café provides a warm and inviting atmosphere, making it a popular choice for both locals and visitors. The establishment operates daily from 7:00 AM to 11:00 PM, offering job opportunities that support professional growth within the hospitality industry. Caramel Café & Lounge is committed to delivering high-quality food and exceptional service, contributing to its positive reputation among patrons.
Guided by core values of customer satisfaction and community engagement, the café actively participates in initiatives aimed at enhancing the local dining experience. For more information, visit their official website at www.caramelcafelounge.com.
Are you looking for Public Relations Jobs in Uganda 2024? If yes, then you might be interested in Customer Service Jobs – Caramel Café & Lounge
Full-time
Deadline:
17 Aug 2024
Customer Service Jobs – Caramel Café & Lounge
Caramel Café & Lounge
Job Description
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
A Customer Service Representative (CSR) plays a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing support. They act as the primary point of contact between the company and its customers.
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
Important Note: Some employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
Customer Interaction:
Respond to customer inquiries via phone, email, chat, or in person.
Provide accurate information about products, services, and company policies.
Greet customers warmly and professionally, creating a positive first impression.
Issue Resolution:
Handle customer complaints or concerns by identifying the problem, offering solutions, and following up to ensure resolution.
Escalate complex issues to higher-level support or management when necessary.
Document and track customer interactions and issues in the company’s CRM system.
Order Processing:
Assist customers with placing orders, processing payments, and tracking shipments.
Provide information on order status, delivery times, and product availability.
Handle returns, exchanges, and refunds in accordance with company policies.
Sales Support:
Upsell or cross-sell products and services to meet customer needs and increase sales.
Inform customers of promotions, discounts, or new products.
Assist in meeting sales targets by converting inquiries into sales.
Technical Assistance:
Provide basic technical support for products or services, including troubleshooting common issues.
Guide customers through product setup, usage, and maintenance.
Liaise with technical support teams for more complex issues.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
A high school diploma or equivalent is typically required; a college degree may be preferred in some industries.
Additional certifications in customer service, communication, or related fields can be beneficial.
Experience:
Previous experience in customer service, sales, or a related field is often preferred.
Familiarity with CRM systems, call center software, or helpdesk tools is advantageous.
Communication Skills:
Excellent verbal and written communication skills, with the ability to clearly convey information.
Strong listening skills to understand customer needs and concerns.
Ability to communicate professionally and empathetically with customers.
Problem-Solving Skills:
Ability to quickly identify customer issues and develop effective solutions.
Strong decision-making skills, particularly in high-pressure situations.
Creative thinking to offer alternative solutions when necessary.
Interpersonal Skills:
Friendly, approachable demeanor with the ability to build rapport with customers.
Patience and the ability to remain calm when dealing with difficult or upset customers.
Strong teamwork skills to collaborate effectively with colleagues.
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Submit your application and CVs from 12th AUGUST to 17th AUGUST 2024 at our NAALYA Branch (quality supermarket)
Note: Please attach passport size photo with your Application letter.
