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About the Organisation
From hardware to software, we provide POS, purchasing and sales, production and processing, financial management and other software services for supermarkets, restaurants, factories and other scenarios, helping companies improve efficiency and reduce costs.
Customer Relations Officer job at iGourd | Apply Now
Kampala, Uganda
Are you looking for Marketing jobs in Uganda 2025 today? then you might be interested in Customer Relations Officer job at iGourd
Full Time
Job Title
Customer Relations Officer job at iGourd
iGourd
Job Description
Career Opportunities at iGourd – Uganda
iGourd is expanding its team and inviting qualified, passionate professionals to apply for the following positions:
Customer Relations Officer (1 Position)
How to Apply
Duties, Roles and Responsibilities
Applications are managed via the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
Important Note: Employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
If you’re interested in joining our team, please send your updated résumé to: igourdglobal@gmail.com
Build and maintain positive relationships with clients to ensure long-term satisfaction.
Provide quick and effective responses to customer inquiries across all communication channels.
Analyze customer data to identify trends and recommend improvements.
Collaborate with sales, marketing, product, and logistics teams to enhance the customer journey.
Manage complaints, feedback, and communication through email, phone, and social media.
Support loyalty programs, retention initiatives, and personalized customer engagement campaigns.
Monitor customer sentiments and propose enhancements for products and services.
Stay informed on CRM trends and adopt best practices to strengthen customer experience.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in Marketing, Business, Communication, CRM, or a related field.
Minimum 2 years’ experience in a customer-facing role.
Proven ability to develop and implement customer-relations strategies.
Strong communication, problem-solving, and time-management skills.
Ability to collaborate with internal teams and incorporate customer feedback into company improvements.
Customer-focused mindset with strong interpersonal skills.
Proficiency with CRM platforms and essential soft skills such as empathy, patience, and adaptability.
