.jpg)
.jpeg)
.jpeg)
Share this Job
About the Organisation
HiCareer is a social career platform that connects professionals with career opportunities in innovative European growth companies. It simplifies the hiring process for tech-forward brands and supports job seekers with community-driven and AI-powered tools.
This position is for a remote-first SaaS company within the gaming tech industry. The company empowers 250+ global game studios by providing infrastructure for multiplayer features, player data management, and monetization solutions.
Customer Experience Manager (Remote) job at HiCareer (on behalf of a B2B SaaS Gaming Tech Client) | Apply Now
Remote, OR, USA
Are you looking for Management jobs remotely 2025 today? then you might be interested in Customer Experience Manager (Remote) job at HiCareer (on behalf of a B2B SaaS Gaming Tech Client)
Full Time
Deadline:
15 Aug 2025
Job Title
Customer Experience Manager (Remote) job at HiCareer (on behalf of a B2B SaaS Gaming Tech Client)
HiCareer (on behalf of a B2B SaaS Gaming Tech Client)
Job Description
As a Customer Experience Manager, you will work cross-functionally with Product, Growth, and Marketing to ensure top-tier service and satisfaction for the company’s global client base. You'll handle customer communications, troubleshoot issues, develop help center content, and enhance support systems. Your efforts will directly impact customer retention, product adoption, and overall experience. In your first 3–6 months, your focus will be on building a scalable support and success system, reducing support ticket volume, and enhancing user onboarding materials.
You will report to the Head of Customer Success and work asynchronously with team members across time zones.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply, please click on the "Apply" button below.
Find application details and links on the AfriCareers Jobs Portal:
-
Click the Apply button below
-
New users: Select Create Profile and complete the Profile Creation Wizard
-
Existing users: Log in and update your profile if needed
-
Go to the "Jobs" tab
-
Read the detailed job description, Roles and Qualifications.
-
Submit your application via the jobs portal
-
Track progress under "My Applications" tab
Important Note: Some employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
How to Apply
Serve as the go-to contact for a portfolio of gaming industry clients
Troubleshoot client issues and escalate feedback internally
Develop help center documentation and self-service resources
Track customer satisfaction (CSAT/NPS) and implement improvements
Collaborate on client case studies and advocacy campaigns
Establish clear client communication and education schedules
Build support playbooks to scale client success as the business grows
Deepen key customer relationships and identify expansion opportunities
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Required:
3–5 years of experience in Customer Success, Customer Support, or Experience
Strong communication, problem-solving, and organization skills
Experience in SaaS, B2B tech, or gaming-related environments
Familiarity with the gaming development ecosystem
Fluency in English
Based within EMEA region
Preferred:
Proactive and curious approach to improving customer journeys
Experience building client-facing resources and content
Understanding of onboarding and client lifecycle management in a SaaS model
