Related Jobs
%20(1).jpg)
.jpg)
.jpeg)
Related Jobs
Related Jobs
.png){kind=spacer}
Share this Job
Customer Care Officer job at Integrated Transport Solutions Limited (ITSL) | Apply Now
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Customer Care Officer job at Integrated Transport Solutions Limited (ITSL)
About the Organisation
Integrated Transport Solutions Limited (ITSL) offers innovative business solutions Public Transport and Fleet Management, Transport Information Management Systems, Electronic Content Management, and other related services. We do this by integrating technology to end-user processes and experiences.
Founded as a partnership in Kampala, Uganda, in 2010, we have evolved into a multifaceted company that brings together a pool of professional service providers to offer a turnkey service to our clients.
Our subsidiary Integrated Human Resource Solutions helps clients attract, manage and retain talent using a suite of outsourced HR consultancy tools and professionals. We support our clients to streamline HR strategies, structures, systems, and processes. We also help them build sustainable internal human resource capacity through our 360-degree approach centering on: Strategic HR Planning; Recruitment and Selection; Performance Management; Payroll and Benefits management; Regulatory Compliance, and Customer Service Focus.
We have an excellent team of media and communications experts with decades-long experience in local, regional and international media, as well as results-oriented strategic communications across multimedia platforms.
At ITSL we provide our clients with a combination of skills, resources, and solutions for optimal results in every project. We provide bespoke customized solutions built on international best practices and standards.
Kampala, Uganda
Full Time
Job Title
Customer Care Officer job at Integrated Transport Solutions Limited (ITSL)
Integrated Transport Solutions Limited (ITSL)
Job Description
Company: Integrated Transport Solutions Limited (ITSL)
Job Title: Customer Care Officer, Mandatory Motor Vehicle Inspection Services
Employment Type: Contract
Reports to: Senior Customer Care Officer, Mandatory Motor Vehicle Inspection Services
The Ministry of Works and Transport is mandated to conduct mandatory motor vehicle inspections to ensure vehicle roadworthiness, environmental compliance and enhance road safety across the country.
To fulfil this mandate, the Ministry of Works and Transport contracted Integrated Transport Solutions Limited, an experienced and fit for purpose company that provides state of the art business solutions to provide technical services to recruit contract staff on behalf of the Ministry to support the operationalization of motor vehicle inspection centres and opening of additional motor vehicle registration centres.
As such, we are seeking to fill the positions below with qualified candidates to support provision of services for mandatory motor vehicle inspection and motor vehicle registration.
Job Purpose: To ensure seamless customer experience by providing customer care support at the MVIS office. The overall job is to field inquiries from walk in clients, offering information about MVIS processes and policies, providing appropriate guidance and excellent customer friendly service as well as performing various administrative and clerical tasks
Duties, Roles and Responsibilities
Handle customer inquiries regarding vehicle inspection services.
Schedule and manage appointment bookings for vehicle inspections.
Assist the public with required documentation and payment procedures.
Maintain a professional and friendly customer service experience.
Record customer feedback and escalate issues for resolution.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Person Specifications:
Essential Requirements |
|
Desirable Requirements |
|
SKILLS AND ATTRIBUTES | |
The ideal person should demonstrate.
|
How to Apply
Interested candidates should send applications to recruitment@itsl.co.ug addressed to the Talent and Acquisition Manager by 5:00 p.m. on 5th December 2025, quoting the job title in the subject line.
Applications should include a CV, motivation letter, daytime telephone number and contact details of three referees.
Only shortlisted candidates shall be contacted.
Integrated Transport Solutions Limited (ITSL) is an equal employer. Applications received after the stated deadline date will not be considered.
Click on the APPLY Button below to download the specific job description.
