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Customer Care Executive (E-Commerce) job at iSON Xperiences Limited | Apply Now
Are you looking for Management jobs in Kenya 2025 today? then you might be interested in Customer Care Executive (E-Commerce) job at iSON Xperiences Limited
About the Organisation
iSON Xperiences Limited is a leading specialist in proactive customer engagement and customer experience management. The company partners with renowned global brands to optimize customer experience, enhance revenue generation, and streamline business process management. With a strong presence across multiple countries, iSON Xperiences is dedicated to delivering innovative, technology-driven customer care solutions that empower businesses to thrive in competitive markets.
Westlands, Nairobi, Kenya
Full Time
Job Title
Customer Care Executive (E-Commerce) job at iSON Xperiences Limited
iSON Xperiences Limited
Job Description
The Customer Care Executive (E-Commerce) will be responsible for handling customer inquiries, processing orders, managing returns and exchanges, and providing accurate product and service information. The ideal candidate will demonstrate excellent communication skills, professionalism, and a strong commitment to customer satisfaction. This role requires collaboration with internal teams to resolve issues efficiently and improve service quality. The successful candidate must be proactive, adaptable, and capable of multitasking in a fast-paced e-commerce environment.
Duties, Roles and Responsibilities
Handle customer inquiries via phone, email, and live chat promptly and professionally.
Address and resolve customer complaints, escalating complex issues where necessary.
Assist customers with orders, returns, exchanges, and product-related information.
Track and monitor customer orders to ensure accurate processing and timely delivery.
Collaborate with internal departments to resolve customer issues and enhance satisfaction.
Maintain detailed records of customer interactions and transactions.
Ensure adherence to company service standards and policies.
Contribute to team performance targets and continuous service improvement initiatives.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s Degree in Commerce, Business Administration, or a related field.
Minimum of 1 year experience in customer service, preferably within an e-commerce environment.
Excellent written and verbal communication skills.
Strong problem-solving skills and a customer-first mindset.
Ability to manage multiple customer queries and tasks simultaneously.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Preferred: Experience using e-commerce platforms, order management systems, or customer service software.
Flexibility to work extended hours as required.
Must reside within reasonable commuting distance to the office.
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply, please click on the "Apply" button below.
