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Duties and Responsibilities:

• The employee’s duties and responsibilities shall include but not be limited to:

• Calling Asaak clients and encouraging them to repay their loans

• Monitoring tracking devices in clients’ motorbikes and reporting suspicious behavior (including nights and weekends as needed)

• Follow up on tracker removal and transfer of bike details

• Update the resold bikes’ details and Name the new bikes in the tracking system.

• Prepare and upload contracts into the AP

• Disburse bikes to clients in line with approved disbursement lists as per company guidelines

• Follow- up on insurance documents and ensure compensation of clients in line with insurance guidelines

• Draft and disburse release letters to clients

• Attend to and provide relevant information to clients at the office for restructures and impounded cases in line with company guidelines

• Analyzing client loans within their respective portfolios and solving different client problems and complaints in line with company guidelines

• Maintain a healthy portfolio under the assigned clients by initiating recovery actions for loans in default.

• Contact clients and disburse 3rd party stickers

• Follow up on clients to process permits and update permit list on disbursement days

• Stay abreast of new types of loan products and other financial services and in order to better meet customers' needs.

• Conducting field visits associated with recoveries and compliance, managing the assigned loan portfolio

• Negotiate payment arrangements with customers who have delinquent loans.

• Recommending repeat clients for new loans

• Share weekly, bi-weekly and monthly reports in line with departmental guidelines.

• Sensitise customers about Asaak loan products and services in line with the set targets.