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Within Uganda , Kampala , Mukono ,Matugga, Nabbingo , Jinja ,Fort Portal ,Gulu , East Africa



February 2, 2024 at 2:00:00 PM

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About the Organisation

Asaak strives toward unlocking the economic potential of marginalized small and medium business owners. By bringing together a team of individuals with a wide range of backgrounds and a passion for fintech, Asaak is equipping business owners and journeying with them to their bigger dream.

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Job Title

Credit Officers job at Asaak Financial Services

Job Description

The Credit Officer will mobilize, appraise, disburse, monitor, and recover loans within their portfolio in line with the credit policies, procedures, and set targets.

Duties and Responsibilities

Duties and Responsibilities:

  • The employee’s duties and responsibilities shall include but not be limited to:

  • Calling Asaak clients and encouraging them to repay their loans

  • Monitoring tracking devices in clients’ motorbikes and reporting suspicious behavior (including nights and weekends as needed)

  • Follow up on tracker removal and transfer of bike details

  • Update the resold bikes’ details and Name the new bikes in the tracking system.

  • Prepare and upload contracts into the AP

  • Disburse bikes to clients in line with approved disbursement lists as per company guidelines

  • Follow- up on insurance documents and ensure compensation of clients in line with insurance guidelines

  • Draft and disburse release letters to clients

  • Attend to and provide relevant information to clients at the office for restructures and impounded cases in line with company guidelines

  • Analyzing client loans within their respective portfolios and solving different client problems and complaints in line with company guidelines

  • Maintain a healthy portfolio under the assigned clients by initiating recovery actions for loans in default.

  • Contact clients and disburse 3rd party stickers

  • Follow up on clients to process permits and update permit list on disbursement days

  • Stay abreast of new types of loan products and other financial services and in order to better meet customers' needs.

  • Conducting field visits associated with recoveries and compliance, managing the assigned loan portfolio

  • Negotiate payment arrangements with customers who have delinquent loans.

  • Recommending repeat clients for new loans

  • Share weekly, bi-weekly and monthly reports in line with departmental guidelines.

  • Sensitise customers about Asaak loan products and services in line with the set targets.

Qualifications and Competencies

Person Specifications:

  • The job holder requires the following specifications:

  • Strong communication, interpersonal and analytical skills

  • Must possess excellent multi-tasking skills and ability.

  • Ability to work under pressure with minimum supervision

  • Ability to use a smartphone/computer and Google Applications is an advantage.

  • Must have a keen eye for detail

  • Ability to ride a motorcycle and possess a valid riding license with Class A will be an added advantage

Minimum Requirements:

  • Hold a minimum of a Bachelor’s degree in Business Administration, Marketing, Microfinance or other related field.

  • Have at least 1 year of working experience in Marketing, Collections, and Managing Credit portfolios

  • Prior experience as a loan officer is an advantage

  • Knowledge of Boda Boda financing is a plus.

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How to Apply

Qualified applicants should send via e-mail their complete applications with a cover letter, curriculum vitae, copies of academic credentials and contact information for 3 professional references by Friday 2nd February 2024 by 5:00 pm addressed to
The HR & Administration office
Asaak Financial Services

While we thank all applicants for showing interest, only short-listed candidates will be contacted for interviews.

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