Credit Controller job at City | Apply Now

Credit Control Processes: Implement and maintain credit control procedures and policies to ensure timely payment of outstanding debts while minimizing credit risk.

Customer Credit Checks: Conduct credit checks and assessments on new and existing customers to evaluate their creditworthiness and determine appropriate credit limits.

Credit Terms Negotiation: Negotiate credit terms and payment arrangements with customers, balancing the need to maintain positive customer relationships with the goal of reducing outstanding debt.

Invoicing and Billing: Generate and issue invoices to customers accurately and in a timely manner. Ensure that invoices are sent to the correct contacts and include all relevant details, such as payment terms and due dates.

Payment Monitoring: Monitor customer accounts and payment patterns to identify late payments or potential issues. Follow up on overdue invoices promptly and effectively through phone calls, emails, and letters.

Debt Collection: Chase overdue invoices and outstanding debts from customers through proactive communication and negotiation. Escalate collection efforts as necessary, including issuing reminders, statements, and final notices.

Payment Reconciliation: Reconcile customer payments against invoices and account balances. Investigate and resolve any discrepancies or disputes regarding payments, deductions, or credits.

Cash Allocation: Allocate and post customer payments accurately to the appropriate customer accounts and invoices in the accounting system. Maintain accurate records of payment transactions and account balances.

Credit Risk Assessment: Assess and monitor credit risk exposure associated with customers and accounts. Review credit limits and terms regularly based on creditworthiness, payment history, and market conditions.

Customer Relationship Management: Build and maintain positive relationships with customers, sales teams, and other stakeholders. Provide excellent customer service and address inquiries or concerns related to billing, invoices, and payments.

Credit Reporting: Prepare and analyze credit reports, aging summaries, and other financial reports to track and report on the status of accounts receivable, aging balances, and credit performance metrics.

Dispute Resolution: Investigate and resolve customer disputes, discrepancies, or billing issues in a timely and efficient manner. Liaise with internal departments, such as sales, customer service, and finance, to resolve issues and ensure customer satisfaction.

Documentation and Record Keeping: Maintain accurate and up-to-date records of credit control activities, communications with customers, payment arrangements, and collection efforts. Ensure compliance with data protection and privacy regulations.

Process Improvement: Identify opportunities for process improvements and efficiencies in credit control procedures, systems, and workflows. Implement best practices and automation solutions to streamline credit management processes.

Compliance and Regulations: Stay informed about relevant laws, regulations, and industry standards related to credit management, debt collection, and financial reporting. Ensure compliance with internal policies and external regulations governing credit control activities.