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About the Organisation
Our client is a reputable Savings and Credit Cooperative Organization (SACCO) dedicated to offering inclusive financial services that empower individuals and businesses. With a strong commitment to financial discipline, transparency, and innovation, the organization focuses on enhancing member satisfaction and maintaining a healthy loan portfolio.
Credit Controller / Debt Recovery Officer | Apply Now
Nairobi, Kenya
Are you looking for Management jobs in Kenya 2025 today? then you might be interested in Credit Controller / Debt Recovery Officer
Full Time
Deadline:
15 Jul 2025
Job Title
Credit Controller / Debt Recovery Officer
SACCO/Cooperative Institution
Job Description
Reporting to the Operations and Credit Team Lead, the Credit Controller / Debt Recovery Officer plays a crucial role in monitoring loan performance, following up on overdue accounts, and maintaining communication with members in arrears. This position also involves negotiating repayment plans, conducting field visits, preparing regular collection reports, and ensuring compliance with all regulatory and organizational debt recovery policies. The officer is also expected to contribute to the continuous improvement of debt collection strategies and maintain excellent member relations.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Debt Collection and Management:
Implement effective loan recovery mechanisms
Follow up on loan remittances and portfolio variances
Identify delinquent and defaulted loans and initiate appropriate recovery actions
Work with guarantors and recover securities where necessary
Liaise with the Credit Management and Finance teams to optimize collection strategies
Manage communication with members in arrears via calls, SMS, and written notices
Agree on and monitor repayment plans
Conduct necessary field and business visits
Provide advisory support to members with repayment challenges
Loan Monitoring, Analysis, and Reporting:
Monitor the loan portfolio and identify early signs of delinquency
Analyze arrears based on missed installments
Prepare weekly/monthly reports on collections and follow-ups
Track and report progress on repayment commitments
Risk Management:
Ensure full compliance with internal and regulatory guidelines
Keep up to date with debt recovery best practices
Recommend improvements to streamline recovery operations
Other Duties:
Respond to queries from members regarding repayment
Perform any additional tasks as assigned
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Diploma in Co-operative Management, Business Administration, or related field (required)
Bachelor's degree in Cooperative Management or related discipline (added advantage)
Experience:
Minimum of 3 years of experience in debt recovery, credit control, or a related field, preferably within the cooperative or financial services sector
Skills and Competencies:
Proven success in managing and recovering delinquent accounts
Excellent negotiation, communication, and analytical skills
Proficient in debt recovery and credit management software
Strong integrity, ethical standards, and professionalism
Highly organized and results-driven
Strong computer skills and familiarity with MS Office
Behavioral Competencies:
Diligence
Efficiency
Respect
Integrity
Innovation
Co-operation
