Commercial Lead / Senior Associate job at Lori | Apply Now

Revenue Growth & Business Development

• Lead the full commercial lifecycle for new business, from market mapping and prospecting to pitch, negotiation, contract signing, and onboarding of new shippers.

• Identify and pursue high-potential customer segments and growth opportunities aligned with Lori’s market expansion and revenue goals.

• Maintain a strong and proactive pipeline of potential shippers using CRM tools and data analysis to prioritize outreach and engagement.

Strategic Account Management & Retention

• Identify and execute upsell, cross-sell, and service optimization opportunities by understanding evolving client needs and aligning them with Lori’s capabilities.

• Proactively resolve account-level challenges, ensuring issues related to pricing, service levels, or collections are swiftly addressed.

• Lead contract renewals with a value-based approach that maximizes mutual gain and long-term commitment.

Market Intelligence & Commercial Strategy

• Analyze market trends, customer data, demand patterns, and competitive dynamics to inform localized commercial strategies for the Uganda market.

• Use data-driven insights to inform pricing structures, volume projections, and service design tailored to customer segments and product verticals.

• Develop strategies for customer acquisition and retention in underserved or competitive logistics corridors within Uganda.

Cross-Functional Collaboration & Internal Advocacy

• Work closely with Transport, Operations, Finance, and Product teams to ensure successful end-to-end service delivery and client satisfaction.

• Advocate for customer needs and feedback across the organization to influence product enhancements, service models, and operational improvements.

• Coordinate with Finance to ensure healthy cash cycles through timely invoicing, payment follow-ups, and active support in collections.

Reporting, Forecasting & Commercial Excellence

• Track and analyze commercial performance metrics, such as customer acquisition costs, gross margins, retention, and load volumes.

• Contribute to forecasting exercises and performance reviews by sharing market intelligence, pipeline updates, and customer behavior insights.

• Promote a culture of commercial excellence by continuously identifying process improvements, sharing learnings, and testing new approaches to growth.