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About the Organisation
Briskis a reputable financial institution dedicated to providing excellent financial services and solutions. Committed to operational excellence and customer satisfaction, the company operates across multiple regions to support clients in managing their financial obligations effectively.
Collection Officer at Brisk| Apply Now
Nairobi, Kenya
Are you looking for Management jobs in Kenya 2025 today? then you might be interested in Collection Officer at Brisk
Full Time
Deadline:
7 Jul 2025
Job Title
Collection Officer at Brisk
Brisk
Job Description
The role involves proactive follow-up on delinquent accounts, particularly those overdue by 8 days or more (DD+8), resolving customer defaults, handling queries and complaints, and participating in branch-level collection drives. The Collection Officer will ensure all customer interactions are accurately documented and that rehabilitated customers are managed appropriately after payment. Prior to branch visits, the officer must contact customers, conduct entry and exit meetings with branch teams, and maintain regular communication with call centers and local authorities to optimize collection efficiency.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Qualified individuals should submit their applications to the company’s official recruitment email or portal below
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How to Apply
Meet and exceed weekly collection targets for branch arrears
Collaborate with local authorities and security officers to support collections
Work closely with branch staff and call center teams during collection activities
Investigate reasons for default and resolve customer queries promptly
Escalate unresolved customer complaints as necessary
Participate in collection drives across all branches
Ensure thorough follow-up on accounts overdue by 8+ days (DD+8)
Manage customer rehabilitation after full payment of arrears
Accurately document all customer interactions and updates in the system
Follow up on Promises to Pay (PTPs) made by customers
Maintain the patrol trinity (coordinated presence with authorities and branch teams)
Contact all customers prior to branch visits
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Diploma or Degree in a business-related course
Minimum of 1 year experience as a Collection Officer in a recognized financial institution
Strong interpersonal and communication skills
Proven track record of meeting targets and managing client relationships
Self-driven, results-oriented with excellent problem-solving abilities
Willingness to work across Nairobi, Rift Valley, and Central regions
