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Clients Service Manager job at Code Base Uganda | Apply Now
Kampala, Uganda
Full Time
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Clients Service Manager job at Code Base Uganda
About the Organisation
Code Base Uganda Limited is a dynamic and forward-thinking Technology Company which was founded in October 2016 as a Private Liability Company, with the main Aim of revolutionizing businesses through innovative technological solutions in Uganda.
In providing ride hailing services, also known as transportation handling services. CBUL uses Apps to connect passengers and local drivers using their personal motorcycles and vehicles (Bodaboda. 4-seater and 7-seater vehicles, vans, coasters. buses, tractors, lorries, trailers, etc).
Job Title
Clients Service Manager job at Code Base Uganda
Code Base Uganda
Job Description
CLIENTS SERVICE MANAGER
Full Time
Code Base Uganda
To strengthen and revolutionalize its ride-hailing services, CBUL seeks to recruit suitably Qualified and Experienced Professionals
Duties, Roles and Responsibilities
Position and Role Description:
Reporting directly to the General Manager – Ride Now, the Clients Service Manager (CSM) is primarily responsible for enhancing clients’ satisfaction, increasing sales by assisting clients, resolving clients-related issues in a speedy and harmonious manner, and implementing changes that can strengthen the Company’s relationships with its clients.
The CSM coordinates with the Sales and Marketing Department, as well as with other Departments in the Company, to advocate for clients’ needs and provide valuable information about their buying habits.
The CSM leads a team of Call Center Team Leaders and Call Center Agents, as well as other clients service professionals to help maximize their outreach to new and existing clients in order to increase the market share for the Company’s services.
A more detailed Job Description will be availed to the successful Candidate.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Required Qualifications and Experience
A Bachelor’s Degree in Business Administration or Management or Commerce with specialized knowledge and skills in Marketing, Advertising, Sales, Communication, or a related field from a reputable University.
A Master’s Degree and/or Postgraduate Diploma in any of the above areas would be an added advantage.
A Professional Certification in Customers and Clients Service or related field is a plus.
Ability to act on clients’ feedback and provide meaningful solutions.
Minimum of at least 5 years of experience in customer and/or clients service, sales and/or marketing is required.
Proven work experience of at least 3 years, as a Customer and Client Relationship Officer, Sales and Marketing Officer or a similar position in the Sales and/or Marketing Department. Experience as Customer and/or Clients Service Manager is preferred.
Knowledge and proficiency in using customer, clients and marketing software and tools, such as Customer Relations Management (CRM) systems and email marketing platforms, is an added advantage.
How to Apply
APPLICATION PROCEDURE
Completed Application Documents (including: (1) Cover Letter – addressed to The Chief Administrative and Human Resource Officer, Code Base Uganda Limited, Najjera, Kira, Wakiso, Uganda, (2) Curriculum Vitae with Addresses and Contact Information of Three Referees, and (3) scanned Copies of Academic Credentials) should be submitted to hr@codebase.ug by 4:00 PM of July 3, 2025. Applications sent after this date will not be considered.
Please Note the following:
Code Base Uganda Limited is dedicated to maintaining Equal Employment Opportunities for All. Therefore, any efforts to influence the Recruitment and Selection Processes will result in immediate disqualification.
The Company encourages all Qualified Candidates to apply; however, only those selected for Interviews will be contacted.
Applicants may consider their Applications unsuccessful if they do not receive a response by July 20, 2025.
