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Job Summary
Job Title:
Client Relations Assistants
Employer:
NIRA
Location:
Country:
Contract Type:
Full-time
Job Category:
Government jobs
Number of Positions:
6
Deadline:
Tuesday, 12 March 2024
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Client Relations Assistants job at NIRA | Apply Now
Kampala, Uganda
The National Identification and Registration Authority (NIRA) is a government agency responsible for managing national identity registration in Uganda, with the mission to provide a comprehensive, reliable, and accessible identification system that supports national development, security, and service delivery. NIRA is widely recognized for its role in modernizing the identification process, contributing to improved governance, and facilitating access to public services.
The authority fosters a work culture of professionalism, integrity, and innovation, providing employees with opportunities for personal and professional growth within a supportive environment. NIRA regularly offers job opportunities, ensuring that staff members are empowered to contribute meaningfully to the organization’s goals. Established in 2015, NIRA has steadily evolved to become a cornerstone in Uganda's public service infrastructure, implementing digital systems to streamline identity registration and improve service delivery.
The organization’s business model is built on leveraging technology to ensure a seamless, efficient, and secure registration process for citizens. With a nationwide reach, NIRA serves all Ugandan citizens and residents, impacting areas such as electoral processes, access to services, and national security. The agency operates based on core values of transparency, accountability, integrity, and inclusivity, and it is dedicated to corporate social responsibility initiatives that enhance public awareness, promote digital literacy, and contribute to national cohesion. For more information, visit the company’s website at www.nira.go.ug.
Are you looking for Government jobs in Uganda 2024? If yes, then you might be interested in Client Relations Assistants job at The National Identification and Registration Authority (NIRA)
Full-time
Deadline:
12 Mar 2024
Client Relations Assistants job at The National Identification and Registration Authority (NIRA)
NIRA
Job Description
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
RECRUITMENT OF TEMPORARY STAFF – MASS ENROLMENT AND MASS RENEWAL OF NATIONAL IDs
The National Identification and Registration Authority (NIRA) was established by the Registration of Persons Act (ROPA), 2015 and is mandated to establish and maintain the National Identification Register (NIR). The Authority is also charged with among others; the registration of citizens and legally resident aliens; assigning National Identification / Alien Identification Numbers (NINs/AINS) to qualifying persons and issuing Identification Cards to those 16 years and above; registration of births, deaths and adoption orders and issuance of the relevant certificates.
The first release of National Identification Cards in Uganda was issued in 2014 with validity of ten (10) years. NIRA intends to conduct a mass renewal and mass enrolment exercise for all expired cards and unregistered citizens. Section 66 of the Registration of Persons Act, 2015 makes possession of a National Identification Card or National Identification Number (NIN) a mandatory requirement for persons to access public services.
To support the above exercise, NIRA wishes to recruit suitable candidates for the following temporary positions:
18.Job title: Client Relations Assistant
Reports To: Client Relations Officer
Department: Public Relations and Corporate Affairs
Job Summary: The Client Relations Assistant will be responsible for assisting in responding to citizens’ questions about mass enrolment and renewal via phone, email, chat and physically, responding to inquiries on failed applications and processing status of applications and handling applicants’ complaints.
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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Assist in receiving and answering telephone inquiries on mass enrolment and mass renewal.
Assist in receiving and addressing queries about the exercise.
Assist in drafting responses and correspondences on the exercise.
Assist in Using social media platforms productively to publicize the mass enrolment and mass renewal exercise.
Assist in responding to citizens questions about the exercise.
Responding to inquiries on failed applications and processing status of applications.
Assist in handling applicants’ complaints.
Assist in collecting and analyzing applicants’ feedback.
Assist in standardizing, developing and documenting knowledge base on Frequently Asked Questions.
Assist in tracking citizen customer service KPIs and metrics.
Ensuring that data protection and privacy in accordance with the Data Protection and Privacy Act 2019 is embedded.
Perform any other related duties as may be assigned by the Client Relations Officer
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Minimum of a bachelor’s degree with honors in communications Skills and Literature, Public Relations, Mass communication and any other related field
Proficiency in graphics design and use of the following applications Adobe Acrobat,
Adobe Illustrator, Adobe photo-shop, Adobe In-design will be an added advantage.
Experience and Skills
Previous media relations experience will be an added advantage.
Must be proficient in IT and computer use.
Professional understanding of technical operations and functions
High moral character and integrity,
Ability to work under pressure and deadlines, Ability to work with or without supervision,
Ability to sit for long working on a computer, Flexibility to work night shift and weekends.
Problem solver, Empathetic,
Good Listener, Good communication skills,
Innovative, Decisive, good writing and comprehension skills, Accuracy,
Team player, Good organizational skills
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
