Cashier (Agent Banking) job at Tonish Financial Solutions | Apply Now

Agent Banking Transactions:

• Process cash deposits and withdrawals for customers of the partner banks using the designated agent banking platforms.

• Verify customer identification and transaction details according to the bank’s KYC guidelines.

• Issue transaction receipts and maintain accurate records.

• Balance the daily cash and float for agent banking activities.

• Resolve basic customer inquiries related to agent banking services.

Mobile Money Transactions:

• Facilitate mobile money deposits and withdrawals for various mobile network operators (e.g., MTN Mobile Money, Airtel Money).

• Verify customer identification and transaction details as per mobile money platform requirements.

• Process airtime top-ups and bill payments through the mobile money system.

• Maintain accurate records of all mobile money transactions.

• Manage and balance the cash and float allocated for mobile money transactions.

• Resolve basic customer inquiries related to mobile money services.

Combined Responsibilities:

• Understand and apply the specific procedures and regulations for both agent banking and mobile money transactions.

• Clearly explain the features and benefits of both agent banking and mobile money services to customers.

• Maintain a comprehensive understanding of transaction limits, fees, and service availability for both platforms.

Customer Service:

• Greet all customers with courtesy and professionalism.

• Listen attentively to customer requests and process transactions accurately and efficiently.

• Address customer inquiries and resolve basic issues related to both agent banking and mobile money services.

• Escalate complex issues to the Manager or the respective platform’s support team.

• Build positive relationships with customers to encourage repeat business.

Compliance and Security:

• Adhere strictly to the KYC and AML regulations of the partner banks and mobile money operators.

• Ensure the security of cash, transaction records, and the agent banking/mobile money terminals.

• Report any suspicious transactions or activities immediately.

• Maintain the confidentiality of customer information.

Operational Duties:

• Maintain a clean and organized workspace.

• Ensure that all necessary transaction materials (e.g., receipts, forms) are readily available.

• Report any technical issues with the agent banking or mobile money platforms promptly.

• Prepare daily transaction summaries and cash reconciliation reports as required.

• Participate in training sessions provided by the partner bank or mobile money operators.