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Yumbe, Uganda
Full-time
Plan International is a renowned global development and humanitarian organization dedicated to advancing children's rights and equality for girls. Founded in 1937, Plan International operates in more than 75 countries, working with communities, governments, and other partners to address the root causes of poverty and inequality and to create lasting change.
The organization's work focuses on a wide range of areas including education, health, child protection, economic security, and disaster response. Plan International is committed to ensuring that all children, especially girls, have access to quality education. They implement programs that improve school infrastructure, provide learning materials, and train teachers to create safe and inclusive learning environments. The organization also advocates for policies that promote education for all children.
In the area of health, Plan International works to improve maternal and child health, nutrition, and access to clean water and sanitation. Their health programs include initiatives to prevent and treat malnutrition, provide immunizations, and ensure access to sexual and reproductive health services. By focusing on preventative care and health education, Plan International aims to reduce mortality rates and improve overall health outcomes for children and their families.
Child protection is another critical area of focus for Plan International. The organization implements programs to prevent violence, abuse, and exploitation of children. They work to strengthen child protection systems, support children who have experienced trauma, and promote laws and policies that safeguard children's rights. Plan International also addresses harmful practices such as child marriage and female genital mutilation, advocating for the rights of girls to live free from violence and discrimination.
Economic security programs by Plan International aim to empower communities and families to become self-sufficient. The organization provides vocational training, supports small businesses, and promotes savings and loans groups to help families generate income and improve their livelihoods. By enhancing economic opportunities, Plan International helps to break the cycle of poverty and improve the quality of life for children and their communities.
In times of disaster and conflict, Plan International responds with emergency relief efforts, providing essential supplies, medical care, and psychosocial support to affected populations. Their disaster risk reduction programs also help communities build resilience and prepare for future emergencies.
Plan International places a strong emphasis on advocacy and campaigning to influence policy changes and mobilize support for children's rights and gender equality. The organization's "Because I am a Girl" campaign is a notable example, raising awareness and driving action to address the unique challenges faced by girls around the world.
Case Management Worker job at Plan International
Plan International
Plan International is an independent development and humanitarian organization that advances children’s rights and equality for girls. We believe in the power and potential of every child. However, this is often suppressed by poverty, violence, exclusion and discrimination, and it is girls who are most affected.
Working together with children, young people, our supporters and partners in more than 70 countries across Africa, Asia and the Americas, Plan International’s purpose is to strive for a just world that advances children’s rights and equality of girls. We support children’s rights from birth until they reach adulthood. We enable children to prepare for and respond to crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.
The Case Management Worker is responsible for providing individual case management for assigned children in the project communities in accordance with all Case Management Steps and related tools and procedures.
ROLE DIMENSIONS:
Plan International Uganda (PIU's) over-arching goal is for children and youth, especially girls, to develop their full potential in communities that promote their rights and gender equality. The Case Management
Worker is at the forefront of the practical implementation of our child protection projects, identifying, assessing, supporting and empowering vulnerable children and youth especially those who have been harmed, or who are at risk of harm.
The Case Management Worker provides high level technical expertise in the provision of quality child protection case management, psychosocial support, ensuring a beneficial impact in the lives of at-risk children and youth as a result of PIU's project.
The role is not responsible for managing a departmental budget but supports in ensuring funds allocated to the at-risk children reaches the intended person.
The major challenge of the role is to support and empower children and youth who have been harmed or are at risk of harm, home to home movements, connecting them with necessary services, and advocating with adults as necessary to achieve beneficial outcomes. This requires the job holder to:
Have profound empathy for the at-risk children/youth whilst still retaining professional objectivity to protect their best interests
Take personal responsibility for the achievement of results, in a dynamic and changing environment with multiple stakeholders
Have excellent communication and interpersonal skills to deal with various stakeholders at local levels
Have basic psychological first aid skills/psychosocial support skills
Level of contact with children
Job Title: Case Management Worker
Function Programme Implementation Supervises None
Reports to CPiE Officer
Location Yumbe Travel required 80%
Effective Date January 2024 Grade Level 12
This position has been classified as “high contact”: Significant interaction with children
Key result areas:
KRA 1: Needs Identification
Ensure that children who have been harmed or who are at risk are identified and that plans for providing appropriate support are developed:
Work collaboratively with the rest of the Programme Area team to conduct Community mobilisation,
Community Awareness and public community dialogues
Organise, coordinate and resource, community sensitization on case management services
Work with community-based leaders (e.g. refugee welfare committees, Child Protection Committees
(CPCs), block leaders) and host community para-social workers, to receive referral on at-risk children and young people
Conduct Best Interest Assessment (BIA) and identify the needs of identified at-risk children/young people; present BIDs to the BID panels as appropriate
Identify, document and report all vulnerable at-risk children and young people in the designated communities / settlements
KRA 2: Case Management
Conduct quality Case Management process i.e. identification, assessment, case plan development,
implementation, follow-up and closure:
Provide Psychological First Aid (PFA) to Child at Risks including UASC
Conduct door to door home visits on a daily basis for the identified at-risk children/young people and understand their changing needs. Based on the needs, revise the individual case plans
Provide basic counselling sessions / psychosocial support to individuals (children & Young People CYP) with protection concerns and their families
Work directly with other caseworkers and service providers on management of caseload and referrals.
For instance:
Family tracing and re-unification of separated children and un-accompanied children.
Providing support when fostering or alternative care are required
Ensure all record-keeping and reporting is carried out accurately, to a high standard, and on time:
Write a case report for the identified at-risk children/young people for proper data management.
Write quarterly, monthly and weekly (sitrep) gender disaggregated staff activity reports.
Capture correctly all cases identified in ProGres V4 using the Child Protection Module.
KRA 3: Communicating for Influence
Represent PIU in the community, building relationships and promoting PIU's values and priorities:
Ensure a good understanding of the Project Influencing & Communications Plan and any key messages that should be promoted
Represent Plan International in community level meetings, at all times behaving in line with Plan's values and Code of Conduct (CoC) to give a faithful representation of the organisation
Participate in CP sub-sector working group meetings as appropriate and other community meetings primarily the monthly Case Management Meeting.
Contribute to the development activities in relation to case management
Support activities at Child Friendly Spaces and other activities under CP sector for the project
KRA 4: Partnerships & Networking
Identify and work collaboratively with other organisations that are providing support and care; organise referrals and ensure that the vulnerable children and youth being managed are able to avail themselves of necessary services:
Identify and build relationships with implementing partners, government stakeholders and CSOs at the settlement/community level to gain a good understanding of services that are available.
Refer the identified at-risk children/young people to other organisations with the capacity to provide specialized services which Plan International doesn’t provide
Whilst complying with PIU's data protection and confidentiality policies, communicate effectively with other Case Management Workers and service providers as part of conducting individual case management.
KRA 5: Team Collaboration
Work collaboratively with colleagues in the Programme Area and contribute to the collective effort to achieve PIU's Country Strategy:
Regularly participate in case management conferences and meetings at field level with supervisor; work closely to ensure the child database is up to date every week
Participate when requested in project design and review, feeding personal learning into the design of future strategies and making suggestions for how PIU's impact and effectiveness can be improved
Work collaboratively with colleagues engaged in community development and contribute towards monitoring and evaluation activities as requested
When appropriate, participate in CP sub-sector working group meetings
Consistently and proactively report concerns or incidents relating to the safety and security of Plan
International field teams to Plan International management; liaising with community leaders and other external parties as required to maintain/enhance the security environment for Plan programs.
KRA 6: Safeguarding, Gender Equality & Inclusion
Ensure that Plan International’s global policies for Safeguarding Children and program participants and Gender Equality and Inclusion are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation Standards and Guidelines as applicable to their area of responsibility. This includes but is not limited to ensuring staff and associates are aware of and understand their responsibilities under these policies and Plan International’s Code of Conduct (CoC), their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications
Minimum of Diploma or bachelor's degree in social works, Development studies, Counselling,
Psychology, or relevant discipline.
Previous work experience in community development or with an INGO (preferably in child protection) in a refugee settlement.
Experience working with communities, families, parents, youth, adolescents, and children, including child survivors of GBV and unaccompanied and separated children in humanitarian contexts
Experience with participatory approaches to protection, emergency preparedness, crisis/emergency relief management or other related areas. Experience in the country of assignment is an asset.
Good knowledge and understanding of the DO NO HARM principles and established international child protection standards, particularly related to case management, alternative care, child friendly spaces, psychosocial support, and community-based child protection mechanisms
Knowledge and usage of Progres V4 and BIP for case management is highly recommended.
Knowledge of the local language spoken by the refugees and host community in bidibidi i.e. Arabic kakwa, lugbara, acholi, madi, kuku, aringa-ti, etc.
Knowledge of Plan International Uganda policies and procedures, Sphere Standards, Red Cross/ NGO code of conduct, and Minimum Standards for Child Protection in Humanitarian Action.
Leadership Competencies
Myself as a Leader
Courageous in taking a lead, challenging self and others on their attitudes, assumptions, unconscious bias and behaviour; speaks positively about change and supports others in adjusting to it.
Lasting Impact
Focuses effort where it will make the best contribution to PIU's purpose and strategic goals; takes the initiative to find new and better ways of doing work.
Open & Accountable
Understands and adheres to the policies, processes, practices and standards relevant to own work; honest and efficient in use of resources, including own time.
Work Well Together
Creates a positive team spirit, helping people work well together as a team; proactively resolves situations of conflict by generating solutions that will work for all involved; deliberately adjusts own behaviour to influence or persuade others.
Inclusive & Empowering
Collaborates with team members, colleagues and partners in an active and engaged manner; shares information, experience and ideas with the aim of helping or empowering others.
Skills & Knowledge
Motivates and develops others by taking an interest, giving constructive feedback and praise, ensuring they are properly trained and helping them develop their potential; acts as a role model of continuous professional development and willingness to learn from mistakes.
Critical Business Management Competencies:
Good understanding of broad trends in the development and humanitarian sector and key external organisations relevant to supporting at-risk children and youth.
Good track record of planning and organising work effectively; managing time to deliver results against agreed priorities, objectives and quality requirements, to time and within budget.
Good digital skills; ability to use ICT resources to improve work efficiency and effectiveness, whilst working in line with privacy and safeguarding guidelines.
Good understanding of key risk-related policies, procedures and standards, (for instance, good practice in Child and Youth Safeguarding and Protection; Gender, equality and inclusion; Counter fraud; Safety and Security); solid track record of compliance
Good written and spoken communication skills, including in English and relevant local language(s), with an ability to effectively adjust content and presentation so as to connect with an audience.
Good teamworking skills, including an ability to listen well to others, appreciate viewpoints, and respond positively to diversity.
Critical Technical Competencies:
Experience managing child protection and gender-based violence cases in a sensitive and child friendly manner.
Excellent community mobilization skills; experience in facilitating community meetings.
Project specific know-how
Experience in networking with poor children and their families, local and international NGOs, local government partners, and local community-based organizations
Able to ride a motorcycle and possesses a driver’s license (Class A).
Knowledge of the local language spoken by the refugees and host community in bidibidi i.e. aringa-ti, kakwa, lugbara, acholi, madi, kuku etc.
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
