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About the Organisation
Exim Bank is one of the leading financial institutions in the region, renowned for its commitment to customer service, innovative banking solutions, and a strong focus on growth and development. With a presence across East Africa, Exim Bank offers a dynamic working environment and opportunities for professional advancement while promoting a culture of excellence, integrity, and inclusivity.
Call Centre Officer (BOII) job at Exim Bank | Apply Now
Tanzania
Are you looking for Bank jobs in Tanzania 2025 today? then you might be interested in Call Centre Officer (BOII) job at Exim Bank
Full Time
Deadline:
30 Apr 2025
Job Title
Call Centre Officer (BOII) job at Exim Bank
Exim Bank
Job Description
The Call Centre Officer will be responsible for interacting with customers via telephone to provide support, address concerns, and promote the bank’s products and services. The role requires clear communication, strong problem-solving skills, and the ability to manage customer relationships professionally. The ideal candidate will be responsible for maintaining an updated customer database, resolving issues efficiently, and contributing to the continuous improvement of customer service processes. This position demands a high degree of patience, empathy, adaptability, and teamwork.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply, please click on the "Apply" button below.
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Read the detailed job description, Roles and Qualifications.
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How to Apply
Handle inbound and outbound calls professionally and efficiently.
Assist customers with inquiries, complaints, and order placement.
Promote bank services and products through telesales techniques.
Deliver high-quality and personalized customer service.
Maintain and update the customer database.
Compose grammatically correct written responses and manage web communications.
Quickly identify and respond to dissatisfied customer signals.
Demonstrate patience, empathy, and professionalism at all times.
Display strong problem-solving abilities and provide logical solutions.
Adapt to dynamic work demands and resolve unexpected issues.
Ensure quality management and continuous service improvement.
Work collaboratively in a team, provide and receive feedback constructively.
Uphold the bank’s values by treating all clients and colleagues with respect.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s Degree in Business Administration or a related discipline.
Minimum of two (2) years’ experience in an outbound call center or customer service role.
Excellent verbal and written communication skills.
Strong customer handling and interpersonal abilities.
Good judgment and conflict resolution skills.
Computer literacy and familiarity with call center systems.
Ability to work independently and as part of a team.
Fluency in English and any other local languages is an added advantage.
