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Call Centre Agents job at Human Capital Business Solution (HCBS) | Apply Now

Are you looking for Public Relations Jobs in Uganda 2024? If yes, then you might be interested in Call Centre Agents job at Human Capital Business Solution (HCBS)

Kampala, Uganda

Full-time

Deadline: 

April 13, 2024 at 2:00:00 PM

About the Organisation

Human Capital Business Solutions is a boutique human resources consultancy that specializes in strategic HR consulting, Talent Acquisition & Management and HR Outsourced services.

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Job Title

Call Centre Agents job at Human Capital Business Solution (HCBS)

Job Description

As the main point of contact, the role is to deal with and help resolve any customer queries while giving the best possible customer experience as well as going beyond their call of duty when required.

Duties and Responsibilities

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

  • Building lasting relationships with clients and other call center team members based on trust and reliability.

  • Utilizing software, databases, scripts, and tools appropriately.

  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

  • Making sales or recommendations for products or services that may better suit client needs.

  • Taking part in training and other learning opportunities to expand knowledge of company and position.

  • Adhering to all company policies and procedures.

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Qualifications and Competencies

  • He/she must have attained a Bachelors’ degree as minimum qualification.

  • A credit in Math & English at UCE Level is a must

  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

  • Understanding of company products, services, and policies.

  • Proficiency with computers, especially with CRM software, and strong typing skills.

  • Ability to ask prying questions and diffuse tense situations.

  • Strong time management and decision-making skills.

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How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Candidates who meet the criteria outlined above should submit their applications, resume and academic documents in pdf format with “HCBSU-CCA-CALL CENTRE AGENT” as the Email subject via recruitment@hcbsltd.com

Apply Now
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