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Job Summary
Job Title:
Call Centre Agents
Employer:
Human Capital Business Solution (HCBS)
Location:
Country:
Contract Type:
Full-time
Job Category:
Public Relations Jobs
Number of Positions:
2
Deadline:
Saturday, 13 April 2024
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Call Centre Agents job at Human Capital Business Solution (HCBS) | Apply Now
Kampala, Uganda
Human Capital Business Solutions (HCBS), founded in 2001 by Liezel Pheiffer Blignaut, is a boutique human resources consultancy specializing in strategic HR consulting, talent acquisition and management, and HR outsourcing services.
The company is committed to creating high-performance cultures and developing leaders, offering customized solutions aligned with client-specific challenges and opportunities. HCBS operates with a team of expert consultants who bring extensive experience across various industries and regions, aiming to make a meaningful impact through their services. While the company maintains a relatively low profile, its reputation for delivering tailored HR solutions has led to positive testimonials from clients, particularly regarding their psychometric assessments and recruitment processes.
HCBS fosters a work culture that emphasizes innovation, collaboration, and a commitment to excellence, providing employees with opportunities to engage in impactful projects and professional growth. The company offers various job opportunities, details of which are available on their official website. HCBS's business model focuses on delivering integrated HR solutions that drive organizational improvement and growth.
Guided by core values of integrity, excellence, and client-centricity, HCBS actively engages in corporate social responsibility initiatives aimed at contributing positively to society. For more information, visit their official website at www.hcbsolutions.com.
Are you looking for Public Relations Jobs in Uganda 2024? If yes, then you might be interested in Call Centre Agents job at Human Capital Business Solution (HCBS)
Full-time
Deadline:
13 Apr 2024
Call Centre Agents job at Human Capital Business Solution (HCBS)
Human Capital Business Solution (HCBS)
Job Description
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
As the main point of contact, the role is to deal with and help resolve any customer queries while giving the best possible customer experience as well as going beyond their call of duty when required.
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
He/she must have attained a Bachelors’ degree as minimum qualification.
A credit in Math & English at UCE Level is a must
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision-making skills.
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Candidates who meet the criteria outlined above should submit their applications, resume and academic documents in pdf format with “HCBSU-CCA-CALL CENTRE AGENT” as the Email subject via recruitment@hcbsltd.com
