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Branch Leader job at Vision Fund Rwanda (VFR) | Apply Now
Are you looking for Management jobs in Rwanda 2025 today? then you might be interested in Branch Leader job at Vision Fund Rwanda (VFR)
About the Organisation
World Vision began working in Rwanda in 1994 to respond to the unprecedented chaos caused by the genocide. For the first six years, the key focus of our interventions was relief and rehabilitation for the close to 3 million people that were displaced after this tragedy.
In the year 2000, we began long-term, child-focused area development programmes in different parts of the country, targeting vulnerable children and their families with interventions in the areas of education and child sponsorship; health and nutrition; water, sanitation and hygiene; and economic empowerment of households.
Today, our more than 300 staff in Rwanda work in 24 out of 30 Districts, supporting more than 1.2 million people –especially children– through 27 area development programmes spread across the “land of a thousand hills”.
VisionFund Rwanda (VFR) is one of Rwanda’s largest deposit-taking microfinance institutions, committed to empowering underprivileged communities through access to financial services. Established in 1997 as a World Vision microfinance program and licensed by the National Bank of Rwanda in 2004, VFR operates under VisionFund International, a global microfinance network active in 28 countries.
VFR’s mission is to provide affordable savings and loan products that promote financial inclusion and improve the livelihoods of low-income entrepreneurs—especially women, youth, and rural communities. The institution works closely with partners such as World Vision Rwanda and Care International, using digital financial solutions and community-driven models to reach clients even in remote areas.
Rwanda
Full Time
Job Title
Branch Leader job at Vision Fund Rwanda (VFR)
Vision Fund Rwanda (VFR)
Job Description
Reporting directly to the Operations Manager, the Branch Leader will be responsible for managing all branch operations, including credit performance, client acquisition, savings mobilization, and staff supervision. The position requires a strong background in microfinance, leadership, and customer relationship management.
The successful candidate will lead the branch team to achieve key performance indicators (KPIs), ensure sound loan portfolio management, maintain proper loan documentation, and uphold compliance with internal and external regulations. The Branch Leader will also play a key role in business development, marketing financial products, handling client complaints, and ensuring effective communication between the branch and head office.
Duties, Roles and Responsibilities
Branch Operations and Performance Management
Plan, coordinate, and monitor all branch operations to ensure targets and KPIs are met.
Analyze monthly branch performance and adopt remedial measures where necessary.
Prepare operational projections and budgets for the branch.
Ensure compliance with regulatory requirements and company policies.
Ensure proper loan documentation and record-keeping.
Credit Management and Portfolio Quality
Supervise credit operations to ensure efficiency and sustainability.
Maintain the quality of the loan portfolio by monitoring repayments and delinquency.
Conduct client visits prior to loan disbursement for verification.
Oversee collateral assessment, documentation, and liquidation processes when necessary.
Work with credit officers to manage overdue accounts and assist in recovery efforts.
Conduct physical verification and appraisal of client businesses before loan issuance.
Client Relationship and Complaint Handling
Ensure all client complaints are recorded, resolved, and reported in line with VFR’s policy.
Compile and submit monthly reports on client complaints to the head office.
Promote excellent customer service and ensure client satisfaction.
Marketing and Business Development
Develop and execute marketing and promotional activities in the branch’s operational area.
Strengthen relationships with clients, groups, and community partners.
Champion efforts to expand outreach and improve branch profitability.
Staff Management and Leadership
Supervise and mentor branch staff, providing guidance, performance reviews, and training.
Ensure staff adhere to organizational values, ethics, and professional conduct.
Serve as the principal advisor to the Head of Operations on all branch staff matters.
Foster teamwork, motivation, and accountability among staff.
Lead daily devotions and uphold VFR’s Christian values.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in Economics, Accounting, Business Administration, or related field.
Experience:
Minimum of 4 years of relevant experience in microfinance or banking, preferably in branch operations or credit management.
Experience working with savings groups or community-based financial models is an added advantage.
Skills and Competencies:
Strong leadership, supervision, and team management abilities.
Excellent analytical and problem-solving skills.
Proficiency in Microsoft Office (Word, Excel, PowerPoint) and financial management tools.
Sound knowledge of credit management and regulatory compliance.
Strong interpersonal, communication, and marketing skills.
High level of integrity, responsibility, and commitment to organizational values.
Ability to train, mentor, and coach staff effectively.
Financial literacy and basic accounting knowledge.
Personal Attributes:
A committed Christian with strong moral character.
Ability to lead and participate in daily devotions.
Self-motivated, disciplined, and able to work independently.
How to Apply
ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
To apply please click on the APPLY button below.
