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Full-time
Banking Assistant – IT Job at Bank of India Uganda Limited
Bank of India Uganda Limited
Job Description
The Banking Assistant -IT Shall assist in Installing software, assisting other staff members in resolving IT issues preparing notes for review of users in system, liaise with vendors/Data center for quick resolution of issues with our core banking system and other software.
Duties, Roles and Responsibilities
- Testing compatibility of new programs with existing programs.
- Provide support for end-user devices, operating systems, printers, mobile devices, and standard business applications.
- Assist users with password resets, account unlocks, access requests, and other application support.
- Support remote and on-site troubleshooting using approved tools and procedures.
- Monitor system alerts, outages, and performance issues, escalating critical incidents promptly.
- Assist in preparing MIS and data reports, service level compliance, and incident trends.
- Support problem management efforts by identifying recurring issues and contributing to root cause analysis.
- Participate in IT projects, system upgrades, and service improvement initiatives.
- Stay updated with new technologies and best practices relevant to end-user support
- Implement security standards in the Bank.
- Ensuring compliance with IT policies, procedures, and standards.
- Confirms program objectives and specifications by testing new programs, and comparing programs with established standards.
- Evaluates vendor-supplied software by studying user objectives, testing software compatibility with existing hardware and programs.
- Places software into production by loading software and hardware into computer and entering necessary commands.
- Maintain client confidence and protect operations by keeping information confidential.
- Ensure compliance of regulatory and banking policies and guidelines in IT functions.
- Any other duties and responsibilities assigned by the supervisor as per the need of business.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Suitable candidates should submit their applications along with their CVs in person to HR Department, Bank of India (U) Ltd, Head Office, Plot 37 Jinja Road next to National Water Offices, Kampala or email it to boiul.hr@bankofindia.co.in and or boiul.uganda@bankofindia.co.in
Deadline: 9th March 2026
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