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About the Organisation
I&M Bank Tanzania is a member of the I&M Bank Group, a leading regional commercial banking group with a presence in East Africa. The bank is committed to providing quality and innovative banking services that meet the financial needs of businesses and individuals through excellent customer service, tailored financial solutions, and sound risk management practices.
Bank Officer job at I&M Bank Tanzania | Apply Now
Dar es Salaam, Tanzania
Are you looking for Bank jobs in Tanzania 2025 today? then you might be interested in Bank Officer job at I&M Bank Tanzania
Full Time
Deadline:
25 Jul 2025
Job Title
Bank Officer job at I&M Bank Tanzania
I&M Bank Tanzania
Job Description
The Bank Officer will be responsible for front-line service delivery, handling customer queries, managing cash transactions, processing foreign currency exchanges, and ensuring compliance with internal policies and regulatory requirements. The role also includes sales support, operational effectiveness, risk management, and adherence to security and audit procedures.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply, please click on the "Apply" button below.
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Click the Apply button below
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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How to Apply
Customer Care:
Address customer queries and complaints promptly
Escalate unresolved customer issues
Maintain confidentiality in handling transactions
Cash Handling (Withdrawals, Payments & Receipts):
Process I-Tax transactions and transfers to TRA
Verify withdrawal slips and cheques
Ensure accuracy in deposits, withdrawals, and change slips
Detect counterfeit and soiled notes
Maintain till limits and deposit excess cash to vault/head teller
Foreign Currency Transactions:
Confirm forex rates with the treasury department daily
Verify ID and authenticity of foreign currency
Ensure compliance with foreign exchange procedures
Operational Efficiency:
Encourage customers to use mobile banking
Ensure real-time processing of transactions
Balance cash against general ledger daily
Recover all fees and commissions correctly
Security, Housekeeping & Audit:
Grant secure area access to authorized personnel only
Maintain working condition of equipment
Respond to audit queries
Enforce clean-desk and secure teller cubicle policies
Risk Management:
Identify and report operational risks
Drive resolution of audit and risk issues
Promote a culture of risk awareness and compliance
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Education:
Bachelor’s degree in Accounting, Finance, Business Administration, or related field
Experience:
Minimum 1 year of relevant experience in banking or financial services
Skills and Competencies:
Strong interpersonal and communication skills
Attention to detail and accuracy
Customer service orientation
Knowledge of Microsoft Office
Cash handling and reconciliation skills
Ability to manage operational risk
