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1 IT Strategy, TOS, and Customs Systems

• Develop and maintain a comprehensive IT strategy aligned with the company's operational goals, growth plans, and regulatory obligations.
• Assume overall ownership and administrative responsibility for the ICD's terminal operating system (TOS) and all its integrations.
• Maintain and support the ICD's interfaces with all systems, ensuring all required data submissions are transmitted accurately and on time.

2 Infrastructure, Cybersecurity, and Support

• Design, implement, and continuously improve the ICD's network infrastructure including LAN, Wi-Fi, WAN, internet, telephony, and radio communication systems.
• Develop and enforce a comprehensive cybersecurity policy and ensure full compliance with the Uganda Data Protection and Privacy Act.
• Establish and manage a responsive IT helpdesk and end-user support service, maintaining a current register of all IT assets and managing the asset lifecycle.
• Any other duties assigned.