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About the Organisation
Assistant IT Officer job at LWF World Service | Apply Now
Kampala, Uganda
The Lutheran World Federation (LWF) Uganda is a humanitarian and development agency dedicated to addressing human suffering and poverty through community empowerment, human rights advocacy, and sustainable development. As part of the global LWF network, LWF Uganda is recognized for its effective programming in refugee settlements and marginalized communities. The organization fosters a collaborative work culture that values diversity, inclusion, and professional growth, offering employees opportunities to contribute to impactful projects.
LWF Uganda operates in various districts, including Kampala, Adjumani, and Lamwo, providing services such as education, protection, and livelihoods support. The organization embraces innovation by integrating community-based approaches and partnerships to enhance program delivery. Core values such as dignity, justice, compassion, respect for diversity, inclusion, and transparency guide its operations. LWF Uganda is committed to corporate social responsibility by engaging in initiatives that promote social equity and environmental sustainability. For more information, visit uganda.lutheranworld.org.
Are you looking for Information Technology jobs in Uganda 2025 today? then you might be interested in Assistant IT Officer job at LWF World Service
Full Time
Deadline:
12 Aug 2025
Job Title
Assistant IT Officer job at LWF World Service
LWF World Service
Job Description
Job Title: Assistant IT Officer
Organisation: LWF World Service
Duty Station: Kampala, Uganda
Job Summary:
The Assistant IT Officer provides day-to-day technical support to staff, assists in maintaining IT infrastructure, and helps implement digital tools and systems. This role is essential in ensuring that staff have reliable access to the technology they need to carry out their work effectively and securely.
The Assistant IT Support Officer will closely with the IT Officer and the global Technology Solutions Unit (TSU) to ensure smooth and secure IT operations in World Service and its country operations.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All candidates should apply online at the APPLY Button below.
Deadline: 12th August 2025
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How to Apply
Country Program-Level (to all CP)
Provide first-line IT support to staff, both in-person and remotely.
Assist in the setup, configuration, and maintenance of hardware and software.
Support the administration of Office 365 and user accounts under the guidance of the IT Officer.
Monitor and maintain local network infrastructure and connectivity.
Help implement and enforce IT policies, including data protection and cybersecurity measures.
Maintain an inventory of IT equipment and assist with procurement processes.
Support training sessions and provide user guidance on digital tools and systems.
Log and track support requests using the FreshService ticketing system.
Global-Level (in coordination with IT Officer)
Assist in the rollout of global IT initiatives and tools.
Support data protection compliance and incident response.
Contribute to documentation and knowledge-sharing on IT procedures and best practices.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Diploma or degree in Information Technology, Computer Science, or a related field.
Minimum 3 years of experience in IT support or systems administration.
Familiarity with Office 365, Windows OS, and basic networking.
Strong troubleshooting and communication skills.
Ability to work independently and as part of a team.
Desirable Skills and Experience
Experience with cloud-based systems and remote support tools.
Basic knowledge of cybersecurity and data protection.
Exposure to ticketing systems (e.g., FreshService).
Experience working in a humanitarian or development context.
Languages
Fluency in English (written and spoken) is required.
Knowledge of local languages or French/Spanish is an asset.
Key Competencies
Service-oriented and responsive to user needs.
Practical problem-solver with attention to detail.
Willingness to learn and adapt to new technologies.
Collaborative and respectful in a multicultural environment.
