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Administrative Support

• Assist in scheduling, filing, and maintaining organized physical and digital records
• Support logistics and coordination of internal and external meetings
• Handle basic procurement, stationery, and office supply tracking
• Maintain and update contact lists, customer data, and internal systems
• Assist with on-the-ground operational tasks as assigned by the Credit Operations Lead

Collections Support

• Contact customers via phone or SMS to follow up on outstanding loan repayments
• Escalate high-risk accounts and propose follow-up strategies
• Maintain accurate records of communication and customer interactions
• Support with updating repayment reports and daily collection tracking
• Liaise with the tech and credit teams to troubleshoot customer account issues
• Manage relationships with external debt collectors (EDCs), overseeing their onboarding, performance monitoring, and commission reconciliation.
• Adhoc tasks – Perform additional tasks and projects as assigned to support the administrative and operational functions of the team.