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Support the setup of physical situation rooms

Provide technical support to users for hardware, software, and network issues via phone, chat, or in person

Troubleshoot and resolve problems by diagnosing issues using diagnostic tools and targeted questions

Log, update, and manage help desk support tickets, escalating complex issues when necessary

Document issues and solutions accurately to track recurring problems and improve service delivery

Assist with the deployment and installation of new hardware and software

Provide user training and guidance on the use of technology and handling minor technical issues